Company Overview
Portofino is a renowned Italian restaurant with over 30 years of tradition, run by the Lovecchio family. We pride ourselves on delivering authentic cuisine and exceptional service in a warm, welcoming atmosphere.
Samenvatting
We are seeking an energetic and detail-oriented Telefoniste aannemen bestellingen/email to join our team. In this role, you will be the friendly voice of our restaurant, handling incoming calls, taking orders, and managing email correspondence with professionalism and enthusiasm. Your multilingual skills and customer service expertise will ensure our guests receive outstanding support and a memorable experience.
Taken
- Answer incoming phone calls promptly and courteously, providing excellent customer service
- Take and process restaurant orders accurately via phone and email
- Manage email inquiries efficiently, ensuring timely responses and follow-up
- Upsell menu items and special offers to enhance guest satisfaction and increase sales
- Maintain clear communication with kitchen staff and delivery personnel to ensure smooth order fulfillment
- Enter data meticulously into our order management system to ensure accuracy
- Use your analysis skills to identify customer preferences and suggest tailored recommendations
- Demonstrate strong phone etiquette, creating a positive impression for every caller
- Support multilingual customers, primarily in English and Spanish, ensuring clear understanding and communication
Kwalificaties
- Proven experience in customer service or call center roles, preferably within the hospitality or foodservice industry
- Excellent communication skills in English; proficiency in Spanish is highly desirable
- Bilingual ability to serve diverse clientele effectively
- Strong data entry skills with attention to detail for accurate order processing
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Demonstrated sales skills with a focus on upselling menu items and promotions
- Knowledge of phone etiquette standards and professional demeanor during interactions
- Analytical mindset to assess customer needs and improve service quality
Join us at Portofino where your enthusiasm for excellent service meets the vibrant energy of Italian hospitality! We are committed to providing a dynamic work environment that values your skills and passion for delivering memorable guest experiences.
Salaris: €14,99 - €15,00 per uur
Werklocatie: Fysiek
