Freelance / contractor and hybrid working model (Tuesday–Thursday in the office).
Dott handles millions of rider payments a month across Europe. Fraud operations keeps that flow clean: stopping abuse, keeping the experience smooth for genuine riders, and answering the cases our Customer Operations teams raise every week. This is a hands-on operational role. You will own the fraud queue day to day, inside the Payments & Onboarding team and next to the engineers.
Own our recurring fraud checks and the reviews that come with them
Investigate flagged accounts and decide case by case
Handle fraud escalations from Customer and City Operations. This is the biggest and least predictable part of the week
Help us improve our decision rules with what you see in the queue, together with the engineers who own them
2+ years in fraud operations at a high volume consumer platform: mobility, marketplace, fintech, e-commerce or gaming
Comfortable working with an in-house decision engine, not only vendor platforms. We run our own rules alongside an ML trust score
SQL you can read, run and adapt. You will query our warehouse daily
Consistent judgement on incomplete information, account by account
Fast and clear with Customer Operations. No case left hanging
Available in our Amsterdam office Tuesday to Thursday
Bonus Experience:
Micromobility, ride-hailing or marketplace background
Promo abuse, account sharing or card testing
BigQuery, n8n or similar tools
We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at Dott. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation, or gender identity. Come as you are and join our ride!
In case you are living with disabilities, chronic illness, or neurodiversity, please inform us, so we can ensure a smooth application process.
If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!
We are looking forward to your application!
At Dott, we respect fundamental privacy rights. We process your personal data in accordance with the requirements of the General Data Protection Regulation (“GDPR”). For a clear explanation of how we handle and process your personal data, please read our Candidate Privacy Statement.
