About VR Expert
VR Expert is a fast-growing, internationally operating VR/AR scale-up with offices in the Netherlands, Germany, and the US. We advise, deliver, and support businesses in successfully implementing immersive technologies. Our clients include leading enterprise and industrial organizations that rely on us for both strategic guidance and flawless execution.We thrive in a fast-paced environment where every win and lesson fuels our ambition to innovate and excel.
Why This Role is Exciting?
Imagine being the hero who ensures every user’s experience with new tech is seamless, immersive, and unforgettable. As a Customer Support Specialist for VR Expert, you will be the go-to expert for customers navigating cutting-edge technology, providing top-notch assistance for technical and usability challenges.
You will empower users with clear and empathetic solutions. Your timely, innovative problem-solving will not just resolve issues. It will build trust, elevate satisfaction, and enhance every virtual journey.
In this role, you can help shape the future of VR Expert through your insights and experience, making you a vital part of improving our company. We are at the forefront of servicing and supporting brand new technology, and your insights could help us develop the processes to facilitate and grow this. If you’re passionate about technology, love connecting with people, and want to be at the forefront of innovation, this role is for you!
We believe culture drives success, and we pride ourselves on fostering a collaborative and innovative environment. We encourage curiosity, initiative, and pushing boundaries to achieve shared goals. Ready to immerse yourself in the exciting world of cutting edge technology?
The Role
In this role, you will serve as the first point of contact for our customers, ensuring their questions are answered and concerns resolved efficiently. You'll play a critical role in improving our processes and helping prevent recurring issues by flagging support areas that could benefit from proactive documentation or system changes.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve issues related to refunds, and general concerns efficiently.
- Work closely with the Sales and Operations teams to address and escalate complex issues.
- Act as a bridge between teams to ensure smooth communication and problem resolution.
- Identify and flag recurring issues to improve documentation and refine processes.
- Contribute ideas for enhancing and developing our support services.
- Reduce preventable issues through proactive communication and process improvements.
- Play a key role in establishing our service center
What we are looking for:
- Strong affinity for technology and a quick adaptability to new tools and systems.
- Proactive and clear communicator.
- Strong problem-solving and critical-thinking skills.
- Empathetic and customer-focused mindset.
- Business studies or equivalent coursework preferred.
- Fluent in English; Dutch is a strong plus.
- Structured, proactive, and able to operate across teams and regions.
What We Offer
- A salary range of €2,700–€2,900 gross per month.
- A strategic role with high visibility and direct impact on enterprise growth.
- The opportunity to shape and own a key vertical within VR Expert.
- A fast-growing, international scale-up environment.
- One day per week working from home.
- Learning budget and access to cutting-edge enterprise XR and AI technology.
- A highly driven, international team that values ownership and expertise.
Ready to build the technical foundation for enterprise smart-glasses adoption at scale?
Join VR Expert and help define how smart glasses and AI transform the way enterprises work.
Job Type: Full-time
Work Location: In person
Salaris: €2.700,00 - €2.900,00 per maand
Werklocatie: Fysiek
