Job Title: Service Desk Analyst (Dutch)
Job type: 1 year FTC
Job Location: The Hague, Netherlands
Language: Dutch
Job Description:
Core Skill: Service Desk Dutch, Deskside, Endpoint Mgmt-Deskside ,Asset Mgmt Services(Hardware),Asset Mgmt Services(Service Now),Citrix Server_WP, Citrix Xen Deskside, Citrix XenApp, Active Directory, Laptop Imaging, Office 365, AD Azure
Key Responsibilities:
Handling the voice calls, chat and emails in English and Dutch
Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets
Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
Respond to customer inquiries, feedback, and compliments
Use Remote Desktop tool to assist the end users as required
To diagnose and resolve software and hardware incidents, including operating systems related incidents.
To install and configure new IT software
Ability of multi-tasking and operate under pressure
Other Service Desk related tasks
Requirements
- Good telephone manner, good communication skills and positive attitude.
- Candidates should be open to work in shifts environment
- At least 2 years work experience in Technical Help desk/Service desk
- Proficiency in spoken and written English and Dutch
- Flexibility to work on shift schedules (weekend)
- Strong problem solving and analytical skills
- Experience with MS Office/Windows 10/11 software.
- Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client, Active Directory.
