RINA is currently recruiting for a The Netherlands Marine Junior Operations Support Advisor to join its office in Rotterdam within the North Europe Marine Division.
A Junior Operations Support Advisor has a focus on managing administrative tasks, including scheduling and planning, creation of customers in a database, handling contracts, and issuing invoices.
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1. Customer Data Management:
- Oversee the creation and maintenance of customer records in the database.
- Ensure the accuracy and completeness of customer information.
2. Contract Management:
- Handle the drafting, and execution of customer contracts.
3. Invoicing and Billing:
- Oversee the generation and issuance of invoices to customers.
4. Timesheet Management:
- Remind technical staff to submit accurate and timely timesheets for each project.
- Collaborate with technical teams to resolve any discrepancies or missing information.
5. Customer Interaction:
- Provide high-level support for complex customer inquiries and issues.
- Act as an escalation point for challenging customer situations.
- Foster positive customer relationships through effective communication.
6. Cross-Functional Collaboration:
- Collaborate with sales, marketing, finance, and other departments to ensure seamless customer interactions.
- Provide insights and feedback to improve overall business processes.
7. Continuous Improvement:
- Identify opportunities to enhance efficiency in administrative processes.
- Propose and implement improvements to streamline workflows and enhance customer satisfaction.
8. Training and Support:
- Provide guidance and support to customers on using online portals or self-service tools for account management.
- Assist in training new employees on customer service and administrative processes.
High School Diploma/GED in General Studies/Other
- 1 to 3 years of experience in business support or customer service, preferably in advisory role.
- Knowledge of business support processes, best practices, and organizational standards, with the ability to optimize workflows and enhance operational efficiency.
- Proficiency in CRM systems and other business management tools, with the ability to navigate platforms efficiently
- Excellent problem-solving and decision-making skills, with a proactive approach to handling complex customer and operational issues.
- Strong communication and interpersonal skills, with the ability to interact effectively across departments and with external stakeholders.
- Fluent Dutch and English.
- WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.
- PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.
- INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.
- DOMAIN & BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.
- FORESIGHT & INSIGHT - Context awareness adopting a systemic perspective and informed decision making.
RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.
