Make an impact with technology as a VMS Consultant at HeadFirst Group
Are you technically curious and eager to understand how systems, processes, and users come together? Do you thrive on solving problems, guiding client implementations, and optimizing processes? If so, this is your chance to make an impact in the world of temporary staffing and workforce technology as a VMS Consultant at HeadFirst Group.
In this role, you’ll work at the intersection of technology, consulting, and service delivery. You’ll help organizations make the most of Vendor Management Systems (VMS) and support clients with everything involved—from implementation and system setup to support and optimization. No two days are the same. You’ll constantly switch between clients, systems, analyses, and opportunities for improvement, and you’ll have the freedom to develop your skills both technically and substantively.
Your impact at HeadFirst Group
As a VMS Consultant, you ensure that clients can make the most of our VMS solutions. You are involved from the implementation phase and continue to actively contribute ideas on how processes can be designed to be smarter, more efficient, and more user-friendly.
You will assist users with technical and functional issues, guide new client environments, and actively contribute ideas for improving existing processes. In doing so, you will work closely with colleagues from various disciplines, including operations, BI, and customer success.
Thanks to your analytical mindset and structured approach, you’re able to quickly get to the heart of an issue. You enjoy truly understanding systems, love diving into the details, and get a thrill out of solving complex challenges. At the same time, you’re a strong communicator and know how to clearly explain technical information to clients and colleagues.
What will you do?
Providing first-, second-, and third-level support to customers within agreed SLAs;
Supporting the implementation of new customer environments from configuration through to go-live;
Setting up, testing, and optimizing VMS systems and workflows;
Supporting and training end users in the use of systems;
Analyzing customer inquiries and translating them into appropriate solutions;
Identifying opportunities for improvement within systems and processes;
Developing and maintaining technical documentation and knowledge articles;
Collaborating with internal teams such as BI, operations, and customer success;
Contributing ideas on dashboards, reports, and process optimizations;
Monitoring quality, progress, and customer satisfaction in ongoing projects.
About HeadFirst Group
HeadFirst Group is the market leader in temporary staffing and workforce solutions in the Netherlands. Every day, we support thousands of professionals, vendors, and clients with smart technology, data-driven insights, and specialized services. Within our Staffing MS division, we help organizations streamline their hiring processes using Vendor Management Systems (VMS). In doing so, we combine technology with personal support and consulting. We work for large and complex organizations where reliability, ease of use, and process optimization are key priorities.
Working at HeadFirst Group means working in an entrepreneurial organization where innovation, collaboration, and continuous improvement are key priorities. You’ll have plenty of opportunities to develop yourself, take on responsibility, and make an impact in a rapidly changing market.
Are you ready to combine your technical interests with consulting and service delivery within an innovative organization? If so, we’d love to hear from you.
