As a Commercial Excellence Specialist, you will drive the optimization and professionalization of Prodrive Technologies' global sales and account management organization. You are responsible for improving commercial processes, CRM governance, reporting, and ways of working that enable sustainable growth and customer excellence in a rapidly growing organization.
Reporting to the Head of Strategic Marketing, you act as a key partner for Sales Directors, Account Directors, Sales Managers, and Account Managers across the organization.
Key Responsibilities:
Drive continuous improvement and adoption of sales and account management processes across the global organization
Define, document, and maintain commercial processes, governance, and escalation paths
Lead CRM optimization initiatives, ensuring data quality, user adoption, and process standardization
Develop and manage the CRM roadmap in collaboration with internal stakeholders and external suppliers
Translate business requirements into scalable CRM and process improvements
Establish clear reporting, dashboards, KPIs, and performance metrics to support data-driven decision making
Improve pipeline management, forecasting, account planning, and customer lifecycle processes
Identify process bottlenecks and drive commercial efficiency improvements
Act as the primary liaison between commercial teams, IT, and external CRM partners
Support international sales teams with best practices, governance, and continuous improvement initiatives
Ensure consistent documentation and knowledge management across the commercial organization.
