About Stone & Bridges
Stone & Bridges is a fast-growing organization based in Amsterdam, providing customer service solutions for a wide range of brands.
At Stone & Bridges, you'll have the opportunity to learn quickly and gain valuable experience in a short amount of time. You’ll work with exciting, fast-growing brands such as Daily Paper, Filling Pieces, Arte, Patagonia, and Tony’s Chocolonely. From day one, you'll be given meaningful responsibilities and the chance to make a real impact.
We’ve also created a supportive work environment where colleagues learn from one another and are always willing to help.
About the Role
We are currently looking for a Customer Service Agent with a passion for e-commerce and customer service.
In this role, you will work exclusively for one client, supporting their customer service operations and becoming a temporary extension of their team. This position offers a unique opportunity to collaborate closely with a client, making your work both personal and impactful.
Your primary responsibility will be to assist customers through various communication channels, including email, live chat, WhatsApp, Instagram, and phone. You will also handle processes related to new orders, such as returns, payment issues, and logistical inquiries.
If you enjoy a dynamic role where you can truly make a difference in the customer experience of one of our clients, this opportunity is for you. Apply now and discover how you can take your career in a new direction.
What You'll Do Every Day
- Support customers via email, chat, WhatsApp, social media, and phone.
- Resolve a wide variety of e-commerce and logistics-related issues.
- Ensure returns are processed smoothly and efficiently.
- Contribute ideas on how to make our processes smarter, faster, and more customer-friendly.
- Keep FAQs and macros up to date for our client.
- Develop and implement creative solutions to ensure customers feel fully supported.
- Work weekdays between 9:00 AM and 5:30 PM.
Who You Are
- You have a passion for customer service and/or hospitality.
- You are available full-time (40 hours per week).
- You have at least 1–2 years of experience in customer service.
- You are comfortable multitasking in a fast-paced environment.
- You actively contribute to a positive and inclusive workplace where everyone can be themselves.
- You enjoy learning new things and are eager to develop yourself on a weekly basis.
- You are fluent in German and English. Knowledge of Dutch and/or French is a plus, but not required.
- You are a proactive self-starter who enjoys taking initiative and working independently.
- Living near Amsterdam? Even better!
What We Offer
- Customer service training at our office.
- Valuable work experience with leading brands — we work exclusively with A-brands.
- The flexibility to work from home up to three days per week after your onboarding period.
- A complimentary lunch provided at the office.
- A safe, supportive, and people-focused work environment where you are valued as an individual.
- A warm and close-knit team that enjoys helping one another and learning together.
- An extra vacation day for every quarter in which you do not take any sick leave.
- A competitive starting salary based on your experience and skills, starting from €2,800 per month (including holiday allowance) based on a 40-hour workweek. In addition, there are plenty of opportunities for growth, both in terms of responsibilities and salary.
Job Types: Full-time, Permanent
Pay: From €2.800,00 per month
Application Question(s):
- Do you live in Amsterdam and are you able to come to the office at least twice a week?
- How do you ensure that a customer feels genuinely supported, even when you're unable to resolve their issue immediately?
- What motivates you to apply for this role?
Experience:
- Klantenservice: 1 year (Preferred)
Language:
Work Location: Hybrid remote in 1055 Amsterdam West
