At TicketSwap, we’re on a mission to enable fans to go to more events they love and support organisers in building lasting success. With over 20 million users across 42 countries, we help people buy and sell tickets with confidence.
Our Customer Support department is here to assist fans with any questions they may have about our platform. From fans who have questions about how to use our site to those who need help selling a ticket, we are ready to help everyone in need. Helping our customers solve these problems is something we value a lot and it’s crucial to build trust and loyalty.
Our Customer Support is the front line. Dealing with fan's questions via phone, chat and email quickly and effectively is one of our key strengths. Therefore, we are looking for a German-speaking Customer Support Hero who will be responsible for providing the best customer service to our German speaking fans!
Are you someone who enjoys helping people, staying calm under pressure, and being the human voice behind a global platform? Keep reading
As a Customer Support agent, you’ll be on the front line of the TicketSwap experience. You’ll help fans with questions via chat, email and phone, and you do this with great enthusiasm.
In addition, you will:
Fix sellers' mistakes and finding ways to avoid this in the future
Achieve goals regarding customer satisfaction and productivity, in order to contribute to company wide targets
Use Intercom to manage conversations and keep communication smooth
Spot recurring issues and share insights with the wider CX team
Work closely with colleagues to ensure consistent, high-quality support
Support during peak moments or holidays (like King’s Day), when the events world is buzzing
