The HR Shared Services Team Lead is responsible for ensuring efficient, accurate, and people-centred HR service delivery across key stages of the employee lifecycle. The role leads the delivery and continuous improvement of core HR operational services, helping ensure that processes, systems, and employee data are consistent, compliant, and user-friendly, while supporting a positive experience for employees, managers, and HR colleagues across the Alliance.
What you will do:
This role sits within the People and Culture function and leads the day-to-day delivery of HR shared services across agreed operational areas. It works closely with HR Business Partners, HR Advisors, managers, employees, specialist People colleagues, and external providers to ensure that HR operational support is delivered consistently, efficiently, and in line with organisational standards.
-
Lead and coordinate the delivery of core HR operational services across agreed service areas, ensuring timely, accurate, and high-quality support for employees, managers, and HR stakeholders.
-
Oversee HR administration across the employee lifecycle, including onboarding, employment changes, contracts, benefits administration, payroll inputs, employee records, and offboarding.
-
Ensure payroll and benefits-related administration is accurate, complete, and submitted on time, with appropriate documentation, approvals, and escalation of issues where required.
-
Act as an operational lead for HRIS-related administration, employee data quality, workflow execution, and digital process improvement within the team’s remit.
-
Oversee recruitment administration and employment documentation processes, ensuring vacancy administration, offer documentation, onboarding coordination, and employee records are well managed and compliant.
-
Manage or oversee the handling of HR queries and operational cases, ensuring responsive, confidential, and professional support with appropriate escalation of complex or higher-risk matters.
-
Identify and implement opportunities to simplify, standardise, automate, and improve HR service processes, controls, templates, and ways of working.
-
Provide day-to-day leadership, work allocation, coaching, and quality oversight to the HR Assistant and HR Officer, building team capability and promoting service excellence.
-
Ensure HR services are delivered in line with internal policies, audit and control requirements, data protection standards, and applicable employment-related regulations.
-
Contribute to the ongoing development of War Child’s HR service model, helping strengthen operational efficiency, employee experience, data integrity, and organisational resilience.
ROLE-SPECIFIC OR CONTEXT RESPONSIBILITIES
-
This role is specifically designated for the War Child Alliance Foundation in the Netherlands and supporting any Alliance Shared Services departments/units/employees hosted in other Fundraising member offices (eg.UK, Germany, Sweden, USA), on an international staff contract and in country programmes.
-
Supports the HRBP in managing sick leave administration as per compliance requirements
-
Leading and coordinating multilocational / EOR HR processes and contract management
-
Support any reporting and audit responsibilities as per donor compliance and certifications
-
Co-lead with the Director of People and Culture on vendor management (e.g. insurances, HRIS)
-
Leads in onboarding and training for HR colleagues on HR systems/processes and any continuous improvement necessary
-
Maintains global process standards (Alliance Minimum Standards)and other related SOPs in line with internal policies, labour laws and compliance
-
Supports the HRBP in employee relations case management administration
-
Support in operational policy/SOP development and other related activities and projects
KNOWLEDGE, SKILLS, EXPERIENCE
Education
-
Relevant qualification or equivalent professional experience in human resources, business administration, operations, or a related field is desirable.
Experience
-
Worked in HR services, HR operations, or a shared services environment
-
Supported core HR administration processes across the employee lifecycle, such as payroll inputs, employee data, contracts, benefits, recruitment administration, and case management
-
Used HR systems, workflows, or reporting tools to support service delivery, data quality, and process efficiency
-
Coordinated operational processes witha high levelof accuracy, organisation, and attention to detail
-
Worked with employees, managers, colleagues, or external providers across different teams, cultures, or locations
-
Contributed to process improvement,standardisation, or service quality initiatives
-
Worked in an international, matrix, or multi-countryorganisationis desirable
Languages
-
Fluency in English isrequiredfor this role.
-
Additionallanguages may be useful depending on stakeholder groups and organisational context, for example Arabic, Dari, French, Spanish, or Ukrainian
(Technical) Knowledge
-
Knowledge of HR operations and shared services processes across the employee lifecycle
-
Understanding of payroll administration, HR systems, employee data management, contracts administration, benefits processes, and HR case handling
-
Understanding of HR compliance, data privacy, documentation standards, and internal controls in a multi-country or multi-entity context
-
Ability toorganiseand coordinate operational HR services effectively, with care and attention to detail
-
Ability to build effective working relationships with employees, managers, colleagues, and external providers acrossdifferent functions, cultures, and locations
-
Comfortable using HRIS, digital workflows, and reporting tools to support service delivery and data quality
-
Uses judgement, a service-oriented approach, and a continuous improvement mindset
-
Supports consistent, clear, and user-friendly ways of working across HR services
-
Location : We work with global teams with team members being based in different locations. War Child is currently operates in: Afghanistan, the Central African Republic, Colombia, DR Congo, Germany, Jordan, Lebanon, the occupied Palestinian territory, South Sudan, Sweden, Syria, Uganda, Ukraine (soon to be registered), and Yemen. We also have offices in the Netherlands and the United Kingdom. Preference is given to applicants who reside and have valid working permits. War Child does not offer relocation.
-
Type of Contract : Local contract with salary and secondary labour conditions based on the in-country salary scale, local T&C's will apply.
-
Internals only may apply.
Why You Should Apply
-
Meaningful Impact : Contribute directly to improving the lives of children and families affected by conflict through quality education and long-term, sustainable change.
-
Professional Growth: Join a dynamic organisation that values learning, innovation, and professional development, with opportunities for capacity building and growth through the role and War Child’s global network.
-
Global Reach : Play a key role in scaling a ground-breaking programme across multiple conflict-affected contexts worldwide.
-
Collaborative & Inclusive Culture : Work alongside passionate, mission-driven colleagues in a diverse, inclusive and respectful workplace that prioritises safety, fairness and equal opportunity for all.
Qualified candidates are encouraged to submit their applications (CV and motivation letter in English) by June 26, 2026. We are reviewing submissions on a rolling basis, so early applications are strongly recommended. ________________________________________________________________________________
By submitting your application you certify that all of the statements made in your application are true, complete, and correct and are made in good faith. You understand that falsifying, misrepresenting or intentionally withholding information will be grounds for rejection of your application or withdrawal of any offer of appointment or, if an appointment offer has been accepted, this will be ground for employment sanctions, such as, but not limited to, instant dismissal. In addition, you understand that you need to submit a Criminal Record Certificate and that, if you fail to submit it, no employment relationship can be established.
Disclaimer
-
Only applications received via our website are processed.
-
If we appoint a suitable candidate before the given closing date, we reserve the right to remove the vacancy from our website before that date. In such a case, any responses received after that time are not processed.
-
It could be that during our selection process the closing date for the vacancy is extended. If so, and you have not yet heard from us, your application will remain active.
The War Child Alliance is an international non-governmental organization committed to providing psychosocial support, child protection, youth empowerment programming and quality education to the children affected by armed conflict. We implement evidence-based interventions to empower key stakeholders—including governments, educators, caregivers, and communities—to foster children’s wellbeing, education, and self-determination. We work with global teams with team members being based in different locations. War Child is currently operates in: Afghanistan, the Central African Republic, Colombia, DR Congo, Germany, Jordan, Lebanon, the occupied Palestinian territory, South Sudan, Sweden, Syria, Uganda, Ukraine (soon to be registered), and Yemen. We also have offices in the Netherlands and the United Kingdom.
Learn more about War Child and our programmes https://www.warchild.net/
Safeguarding and Integrity
Our work with children and at-risk adults to keep them safe is the most important thing we do. We are committed to the safeguarding of children and vulnerable adults in all areas of our work. We have zero tolerance for any behaviours and practices that puts children and/or vulnerable adults at risk of abuse and/or harm. All (prospective) employees will be expected to be compliant with and sign up to our Child Safeguarding policy, our Code of Conduct and PSEA: Adults at Risk Policy. You can find the Child Safeguarding and Adults at Risk policy here: Integrity & Safeguarding - Home
Justice, Equity, Diversity and Inclusion (JEDI) and Belonging (DEIB)
We value diversity and inclusion and are committed to ensuring that all our people and job applicants are treated fairly, irrespective of where, what or whom they were born, or of other characteristics. We want to offer a safe and inclusive workplace where all our people, especially those who are currently marginalised or underrepresented, can be themselves at work. If you have any questions about our commitment to Justice, Equity, Diversity and Inclusion (JEDI) and Belonging (DEIB) do get in touch: [email protected] 