What to Expect
We are looking for a Project Manager and Operations Support Lead to join our Control Tower team. The Control Tower supports end-to-end parts distribution across the full logistics network - ensuring timely, accurate and cost-efficient delivery to service locations across EMEA.
You will own service-level development, drive SOP governance and translate operational data into clear management reporting that enables decision-making at all levels of the organization. You are someone who thrives in a fast-paced environment, can align cross-functional stakeholders and is not afraid to take ownership of complex, ambiguous challenges.
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Act as the Control Tower's project manager: define priorities, track deliverables, and drive progress across service level, process, and reporting workstreams
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Own and manage service level agreements (SLAs) across logistics flows
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Develop, maintain, and continuously improve Standard Operating Procedures (SOPs) for all Control Tower-managed flows, ensuring alignment across teams and a structured cut-over approach when processes change
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Lead carrier governance: drive adherence to agreed SOPs, facilitate business reviews, manage escalation paths, and hold partners accountable to contracted performance
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Build and maintain management reporting — from operational KPI dashboards to executive-level summaries — providing context, root-cause analysis, and trend visibility across OTIF and other key metrics
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Conduct gap analyses on service level performance, identify root causes, and lead structured improvement initiatives in collaboration with logistics, procurement, and business stakeholders
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Contribute to procurement and carrier roadmap in collaboration with the Network team, including renewal timelines, rate availability, and onboarding milestones
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Serve as an escalation point for business stakeholders; organize and run structured review meetings at operational and management level
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Identify and drive automation and data completeness improvements to support integration health and dashboard reliability across the Control Tower
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Support ad-hoc projects within the broader logistics and supply chain department
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Bachelor's or Master's degree in Supply Chain Management, Logistics, Business Administration, Operations, Engineering, or a related field
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At least 4–6 years of experience in logistics operations, supply chain management, or a project management role with strong operational exposure
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Demonstrated ability to manage SLAs, SOP development, and carrier performance in a multi-stakeholder logistics environment
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Knowledge or experience with road, ocean, and air transport regulations and standards, including ADR, UN codes, IATA, IMO; holding existing certifications is a plus (e.g., IATA DGR or IMDG training)
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Strong project management skills — able to structure workstreams, track progress, manage competing priorities, and communicate status clearly across levels
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Experience building management reports and KPI frameworks; ability to turn raw operational data into business insights and actionable narratives
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Excellent analytical skills; proficiency in Excel and familiarity with data visualization tools such as Tableau or Power BI
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Strong communicator and relationship builder — comfortable presenting to senior management and engaging with operational teams, carriers, and cross-functional partners
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Ability to work across cultural contexts in an international, fast-moving environment
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Fluent English (C1 or above); additional European languages are a plus
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Experience in the automotive, energy, or high-growth technology sector is advantageous
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
