The Desktop Support Technician is responsible for providing onsite and remote technical support for end-user computing devices, applications, and IT infrastructure. The role involves troubleshooting hardware and software issues, managing incidents and service requests through a ticketing system, and ensuring timely resolution of user problems in accordance with defined SLAs.
The ideal candidate should have 3–4 years of experience in desktop support, strong troubleshooting skills, and hands-on experience with Microsoft SCCM for endpoint management. Exposure to Microsoft Intune is preferred.
Key Responsibilities
- Provide Level 1 desktop support for end users, including incident resolution and service request fulfillment.
- Diagnose and resolve hardware, software, operating system, application, and peripheral device issues.
- Record, update, and manage incidents and requests through the ITSM/ticketing system.
- Install, configure, upgrade, and support Windows operating systems and enterprise applications.
- Provide support for Microsoft Office 365, collaboration tools, and authorized business applications.
- Perform desktop, laptop, printer, and peripheral hardware installation, maintenance, and troubleshooting.
- Manage and troubleshoot user accounts, permissions, and group policies within Active Directory.
- Deploy software, operating system images, and security patches using Microsoft SCCM.
- Monitor endpoint compliance and assist with endpoint management activities.
- Provide basic support for Apple macOS devices and users.
- Troubleshoot network connectivity issues, including LAN, Wi-Fi, VPN, and remote access problems.
- Coordinate with third-party vendors and internal support teams to resolve complex technical issues.
- Perform preventive maintenance and asset management activities for end-user devices.
- Support conference room technology, audio/video equipment, and smart devices as required.
- Ensure adherence to IT security policies, standards, and operational procedures.
- Maintain accurate documentation of incidents, resolutions, and knowledge articles.
- Participate in IT projects, system upgrades, office moves, and technology refresh initiatives.
- Provide timely communication and status updates to users, management, and stakeholders.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: €3.500,00 per month
Ability to commute/relocate:
- 4538 Terneuzen: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you immediately available to join ?
Experience:
Language:
Work authorization:
Work Location: In person
