Supermicro is seeking a talented and customer-focused Application Engineer to support enterprise customers across EMEA with technical expertise in server, storage, networking, and data center solutions. In this role, you will serve as a primary point of contact for customer inquiries, providing both pre-sales and post-sales technical support through phone, email, chat, and customer portals. You will also engage with inbound technical leads, conduct discovery calls to understand project requirements, and recommend tailored hardware solutions that align with customer needs. The ideal candidate has a strong technical foundation in x86 architecture, operating systems, storage, and networking technologies, with additional knowledge of AI servers, GPU platforms, cloud infrastructure, or HPC solutions considered a strong advantage. Success in this role requires excellent troubleshooting skills, the ability to manage a high-volume queue of support cases and sales opportunities, and strong communication skills to collaborate effectively with customers, sales teams, product management, operations, and digital marketing. A passion for solving real-world technical challenges and delivering outstanding customer service is essential.
