About AGVR:
AGVR supplies AGV systems. AGV stands for Automatic Guided Vehicle. These are computer-controlled unmanned vehicles that function independently. From our offices in Barendrecht (NL) and Aachen (DE) we provide project realizations in Dutch-speaking and German-speaking Europe. With our 24/7 hotline, service and maintenance activities, we guarantee high system availability for our customers.
We achieve this through proper preventive maintenance and rapid interventions in the event of unplanned failures. AGVR has its own service team of 7 permanent employees for this purpose:
- Mechanical-electrical engineers.
Locally in the customer's environment.
- Service secretariat for purchasing/management of parts and invoicing
- Supported by hotline engineers for fault analysis and software issues.
Centrally from our head office in Rotterdam.
By scheduling a number of people from the team for service and hotline activities, we guarantee 24/7 support to our customers on a contract basis. All service team members are deployed once in a while to build and commission new installations.
Our service organization makes intensive use of digital resources for customer communication, maintenance reporting and spare parts management.
As a Service Manager you are responsible for all service and maintenance activities of AGVR.
What will you do?
- Manage planned and unplanned maintenance (personnel, spare parts, tools)
- Spare parts and tools management (purchasing, inventory)
- Administrative processing of the service activities (invoicing, reporting)
- Service contracts management (sales, renewal, expansion)
- Active contribution within the service team in analyzing unclear causes of failure (mechanical, electrical, control technology)
- Active approach to customers (communication, improvement proposals, visits)
Who are we looking for?
- An education or experience at technical BSc level
- Mechanical / electrical experience with automatically operating machines and installations
- Accuracy and efficiency
- Team player with leadership capabilities (able to delegate and motivate)
- Strong communication skills
- Good command of English language, preferably Dutch and German
- Effortless handling of applications in the Microsoft Windows environment
- In possession of driving license B
- Willing to travel (within Europe, a few days/month)
