Amsterdam, Noord-Holland
Job Summary
Job Title
Ops Engineer (IT Operations / Production Support Engineer)
Experience
4–8 Years
Role Overview
The Ops Engineer is responsible for ensuring the stability, availability, security, and performance of business-critical applications and production systems. The role involves production support, incident management, release deployment, monitoring, automation, and continuous improvement activities while working closely with development, testing, and business teams in an Agile/DevOps environment.
Key Responsibilities
Key Responsibilities
Production Support & Incident Management
Provide L2/L3 support for production applications and services.
Monitor application health and system availability.
Troubleshoot incidents and perform root cause analysis (RCA).
Resolve production issues within defined SLAs.
Drive permanent fixes for recurring problems.
Monitoring & Operations
Monitor applications, infrastructure, interfaces, and batch jobs.
Handle job failures, reruns, and operational recovery activities.
Ensure uninterrupted operation of critical business processes.
Analyze logs and system alerts to identify potential issues proactively.
Release & Deployment Support
Execute deployments across Development, Acceptance, and Production environments.
Validate deployment outcomes and ensure system stability post-release.
Coordinate release activities with development and testing teams.
Support change and release management processes.
Automation & Continuous Improvement
Develop and maintain automation scripts using Python, Bash, or Shell scripting.
Reduce manual operational activities through automation.
Contribute to process improvements and operational excellence initiatives.
Support CI/CD and DevOps practices.
Security & Compliance
Ensure system patching and security compliance.
Support audit, risk, and compliance activities.
Follow organizational security standards and operational policies.
Participate in vulnerability remediation and risk mitigation activities.
Agile & Team Collaboration
Work within Agile/Scrum or BusDevOps teams.
Participate in stand-ups, sprint planning, retrospectives, and operational reviews.
Collaborate with developers, architects, business analysts, and stakeholders.
Support on-call, shift, and weekend production activities when required.
Skill Requirements
Soft Skills
Strong analytical and troubleshooting abilities
Effective stakeholder communication
Ownership and accountability
Team collaboration
Problem-solving mindset
Ability to work in high-pressure production environments
Must-Have Skills
Technical Skills
Linux / Unix Administration
Python Programming
Shell/Bash Scripting
Application & Production Support
Incident and Problem Management
Monitoring & Alerting Tools
SQL / Oracle Databases
Azure DevOps / CI-CD Concepts
ServiceNow or ITSM Tools
Batch Scheduling Tools (Control-M, UAC, etc.)
Monitoring Tools
Kibana
Prometheus
Logstash
Splunk (preferred)
Grafana (preferred)
Process Knowledge
ITIL Framework
Change Management
Release Management
Risk & Compliance Management
Production Support Best Practices
Preferred Skills
Ansible Automation
Java & WebSphere exposure
Cloud Platforms (Azure/AWS)
DevOps Tooling
Banking and Financial Services domain knowledge
Site Reliability Engineering (SRE) practices
Soft Skills
Strong analytical and troubleshooting abilities
Effective stakeholder communication
Ownership and accountability
Team collaboration
Problem-solving mindset
Ability to work in high-pressure production environments
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