About us
Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful, and caring.
Your mission
As a Customer Service Representative, you ensure a seamless and reliable experience for our retail partners. You take ownership of customer accounts, safeguard the order-to-delivery process, and proactively address issues before they impact results. By combining strong customer focus with a sharp eye on sales performance, you help drive revenue, strengthen relationships, and enable operational excellence across markets.
Key responsibilities
- Identify issues during customer interactions and inform sales managers.
- Support achievement of sales targets by enabling timely corrective actions.
- Accept and process customer orders accurately and efficiently.
- Verify order correctness and delivery feasibility.
- Optimize order flow based on requested delivery timelines.
- Identify and resolve potential roadblocks independently.
- Serve as the main contact for inquiries about orders, deliveries, and specific requirements
Your profile
- Relevant experience in a similar position.
- C2-level proficiency in German, combined with strong business proficiency in English
- Customer-oriented mindset while maintaining a clear focus on achieving sales targets.
- Strong planning and organizational skills with the ability to manage multiple priorities effectively.
- Excellent communication skills and the ability to adapt your communication style to different stakeholders.
- KPI-driven mindset.
Are you ready to grow with us?
What we offer
- A monthly salary starting from €2700, based on your experience and knowledge, with room to grow.
- This is a position for 32 to 40 hours per week, depending on your preferences.
- You will first receive an annual contract with a probation time of one month.
- You are eligible for a 13th month every year.
- The option to work hybrid up to 3 days, with 2 joint office days.
- The annual leave entitlements consist of 28 vacation days in the case of full-time employment.
- Extensive retirement plan.
- Other terms include travel expenses, use of a laptop and telephone if required, option to purchase extra holiday hours, Bicycle Plan and collective health insurance.
- Besides work there is time for fun such as team outings.
Are you ready to grow?
Working at a Top Employer
We are thrilled to have been officially certified as a 'Top Employer' since 2023 for our Dorel Juvenile Europe HQ in the Netherlands! This remarkable achievement is a testament to our collective dedication and hard work. This is a team effort, and we couldn't be prouder of the incredible team we have. For you as a soon-to-be DJE team member, this means we prioritize your well-being, development, and experience at Dorel Juvenile.
Being recognized as a Top Employer is a clear validation of our commitment to creating an exceptional work environment. This certification highlights our dedication to enriching our workplace through proven people experiences, aligning with our ambition to become the Employer of Choice. Our People Strategy, designed with your needs in mind, prioritizes connection, clear communication, development, and learning. Please ask us about this during your interview process.
Job Types: Full-time, Part-time
Pay: From €2.700,00 per month
Work Location: Hybrid remote in 5704 Helmond
