60-80% Part-time Position
Job Summary: The Operations Specialist plays a critical role in operational coordination, local sales activities and submitting order fulfillment requests. This position serves as a key liaison between the company’s internal teams and its customers, ensuring a smooth flow of communication, efficient handling inventory processes, and the timely delivery of goods and services.
Principal Duties & Responsibilities:
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Handle incoming customer inquiries related to sales, perform sales activities, promote additional services and finalize local sales agreements whenever possible. Pass on leads to Sales and/or Key Account Managers.
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Submit fulfillment requests to the operations team to ensure seamless execution of customer orders and timely delivery.
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Respond promptly and professionally to customer inquiries regarding new orders/offers, ULD pickup, delivery, and repair coordination, ensuring a high standard of service that promotes satisfaction, loyalty, and long-term retention.
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Collaborate with the Station Manager and the Inventory Manager to coordinate and arrange courtesy moves for the relocation of ULDs as needed to support customer logistics.
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Prepare relevant documents for customer shipments.
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Process, manage and/or execute sales, rental, and transfer orders in accordance with company procedures.
- Create Purchase Orders (PO) for designated vendors.
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Assists with Inventory topics: monthly inventory reporting, compilation and submission of semi-annual ULD inventory reports, identification and follow-up on inventory discrepancies.
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Prepare and distribute periodic reports as needed.
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Perform other administrative topics: manage incoming communications (calls, emails), maintain inventory, order office supplies, offer general office support.
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Perform other tasks as assigned.
Education, Experience and Required Skills:
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Diploma in Aviation/Logistics, Business Administration, or relevant disciplines is a plus.
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Proven record of working experience in a similar position in logistics.
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Solid understanding of logistics/operational processes and administration.
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Strong sales and customer service orientation.
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Attention to detail, problem solving, organizational & time management skills.
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Communication and collaboration skills.
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Technical Proficiency: Microsoft Office Suite. Familiarity with NetSuite or similar ERP systems is an advantage.
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English proficiency (written and spoken). Command of other languages is a plus.
Other Requirements: Availability to answer calls outside of standard office hours may be required, depending on business needs.
