#BETHEDIFFERENCE
If making a difference matters to you, then you matter to us.
Wolters Kluwer’s Digital Experience Group (DXG) designs and delivers user-centered solutions across our global Tax & Accounting portfolio. In the Netherlands, we support tax professionals and accountants with mission-critical software that enables compliance, advisory excellence, and operational efficiency in a highly regulated environment.
Our UX organization partners closely with Product Management, Engineering teams & research teams to create solutions that are not only usable but strategically differentiated. We operate in complex multi-role, multi-regulatory contexts where precision, trust, and responsible innovation are essential.
As Lead CX/UX Designer – Tax & Accounting Netherlands, you own the design direction for a product line within the Dutch Tax & Accounting business unit. You align user needs, business strategy, and technical feasibility to deliver high-impact experiences across multiple products.
You combine strategic design leadership with people management. You will guide and develop a team of 4–5 designers, shape research and design strategy at portfolio level, and ensure that UX capacity is aligned with roadmap priorities and initiatives.
This role requires the ability to influence senior stakeholders, and hands-on leadership in supporting research, service design, AI-enabled experiences, and responsible design practices.
Essential duties and responsibilities
Strategy & portfolio leadership
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Own and drive the design direction across multiple products within the Dutch Tax & Accounting portfoli
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Align user insights, BU priorities, AI/technology capabilities, and regulatory constraints into cohesive experience strategies
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Contribute to Business Unit visioning and annual planning cycles
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Identify UX capacity gaps and proactively escalate needs during roadmap and budget discussions
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Partner with stakeholders to inform hiring and budget allocation decisions
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Translate strategy into clear UX priorities that support measurable product line impact
User research strategy & execution
Collaborate with the research team on research studies for multi-role, multi-regulatory environments (e.g., accountants, SMEs, advisors)
Design leadership & delivery
Experience in Tax & Accounting or other regulated industries is highly desirable.
You should be prepared to present case studies to senior stakeholders.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
