Together with your team, you ensure a unique guest experience and optimal service every single day. You supervise your team of supervisors, employees, and interns. You train and coach them whenever necessary, and they know they can always rely on you. If you notice that certain procedures don’t fully align with guest needs, you know exactly what is required to implement new procedures. You also pass that knowledge and sense of responsibility on to your team.
You are flexible and respond proactively to changes in your team’s staffing levels. You ensure the correct administrative handling of ongoing matters and make sure everything is properly documented.
You are also closely involved in revenue maximization through upselling, revenue management, cost control, and quality improvements. In addition, you have daily contact with our Housekeeping department, which is facilitated by an external company, to ensure that the day runs smoothly. Every shift brings new challenges, but one thing never changes: you deliver quality and exceed the expectations of both guests and your team.
The new Eden Hotel Amsterdam has undergone a complete metamorphosis after its renovation. We have a real Tokyo-style hotel bar, a beautiful Food Theatre where you can eat and drink all day long and a self-service concept has been rolled out in the new lobby. The addition of 5 new rooms brings the total to no less than 391 and makes us one of the largest hotels in the center of Amsterdam. A large number of rooms were also refurbished with a Burlesque theme. The history of Eden Hotels and the history of the hotel and its surroundings are brought to the fore in every aspect of the new design.
WHAT ARE WE LOOKING FOR?
- You have at least a bachelor‑level working and thinking ability (Hotel Management School is a plus).
- You have at least 3 years of relevant experience in a comparable working environment.
- You inspire your team to go that extra mile for our guests.
- You have an eye for detail while maintaining oversight of the entire department.
- You know how to handle revenue maximization and cost control.
- You are proactive in decision‑making and naturally take responsibility.
- You have a good command of Dutch and English, spoken and written. Knowledge of an additional modern foreign language (French, German, or Spanish) is a strong advantage.
- A flexible schedule is no problem for you.
WHAT DO YOU RECEIVE FROM US?
- Travel allowance starting from 10 kilometers.
- Overtime can be paid out or saved as additional time off.
- Training and development opportunities.
- Growth opportunities within the organization.
- The possibility to purchase products at a discount through a tax‑benefit program.
- Worldwide employee discounts.
- An introduction experience including an overnight stay, dinner, and breakfast.
- The mentioned salary is gross per month and applies to candidates aged 20 and above.
COME SOON TO DRINK COFFEE WITH US!
Let us know if you want to become part of our team! We would like to receive your motivation letter and resume. Questions? Contact the recruitment department: [email protected]
