Company Description
Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving solutions.
Job Description
Responsibilities:
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Serve as the primary point of contact for customers regarding order processing and logistics-related inquiries.
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Receive customer orders via email, phone, or other communication channels.
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Register, validate, and process customer orders accurately in SAP.
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Handle customer calls and inquiries, maintaining clear records of all communications and follow-up actions.
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Provide sales and operational support to customers and internal stakeholders throughout the order fulfillment process.
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Coordinate with internal departments to resolve customer requests and ensure timely issue resolution.
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Maintain accurate customer master data, documentation, and records within the ERP system.
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Monitor order status and proactively communicate updates to customers to ensure a high level of customer satisfaction.
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Support continuous improvement of sales support and order management processes.
Qualifications
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Intermediate Vocational Education (MBO) or equivalent.
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3–5 years of experience in Sales Support, Customer Service, or Order Management within an international environment.
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Experience in the ICT, Electronics, or Technology industry is preferred.
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Experience with ERP systems, preferably SAP, including order registration and processing.
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Fluent in English, both written and spoken; an additional European language is an advantage.
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Strong customer service mindset with excellent communication and interpersonal skills.
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Ability to understand customer requirements and provide timely, effective support.
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Strong problem-solving skills with the ability to prioritize multiple tasks in a fast-paced environment.
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Excellent organizational skills, attention to detail, and time management.
Additional Information
What we offer:
As an innovative and global company, you are offered a friendly working atmosphere and a constructive working environment leaving much room for new possibilities and ideas. Use this opportunity and show us your motivation and vision for the future.
