Job Summary: The Operations Specialist plays a critical role in operational coordination, local sales activities and submitting order fulfillment requests. This position serves as a key liaison between the company’s internal teams and its customers, ensuring a smooth flow of communication, efficient handling inventory processes, and the timely delivery of goods and services.
Principal Duties & Responsibilities:
- Handle incoming customer inquiries related to sales, perform sales activities, promote additional services and finalize local sales agreements whenever possible. Pass on leads to Sales and/or Key Account Managers.
- Submit fulfillment requests to the operations team to ensure seamless execution of customer orders and timely delivery.
- Respond promptly and professionally to customer inquiries regarding new orders/offers, ULD pickup, delivery, and repair coordination, ensuring a high standard of service that promotes satisfaction, loyalty, and long-term retention.
- Collaborate with the Station Manager and the Inventory Manager to coordinate and arrange courtesy moves for the relocation of ULDs as needed to support customer logistics.
- Prepare relevant documents for customer shipments.
- Process, manage and/or execute sales, rental, and transfer orders in accordance with company procedures.
- Create Purchase Orders (PO) for designated vendors.
- Assists with Inventory topics: monthly inventory reporting, compilation and submission of semi-annual ULD inventory reports, identification and follow-up on inventory discrepancies.
- Prepare and distribute periodic reports as needed.
- Perform other administrative topics: manage incoming communications (calls, emails), maintain inventory, order office supplies, offer general office support.
- Perform other tasks as assigned.
Education, Experience and Required Skills:
- Diploma in Aviation/Logistics, Business Administration, or relevant disciplines is a plus.
- Proven record of working experience in a similar position in logistics.
- Solid understanding of logistics/operational processes and administration.
- Strong sales and customer service orientation.
- Attention to detail, problem solving, organizational & time management skills.
- Communication and collaboration skills.
- Technical Proficiency: Microsoft Office Suite. Familiarity with NetSuite or similar ERP systems is an advantage.
- English proficiency (written and spoken). Command of other languages is a plus.
Other Requirements: Availability to answer calls outside of standard office hours may be required, depending on business needs.
Job Type: Part-time
Pay: €35.000,00 - €41.000,00 per year
Work Location: In person
