Now Hiring: Front Desk Staff – Westlake Hotels Amsterdam!
Join Our Team in Amsterdam’s Hospitality Scene.
Are you an experienced receptionist looking for your next opportunity in hospitality? Westlake Hotel Amsterdam is part of the RB Horeca group, and we're looking for friendly, reliable, and well-organised Front Desk team members to join our team.
About Us
Westlake Hotels Amsterdam is part of RB Horeca, one of Amsterdam’s leading hospitality groups. We operate some of the city’s most popular bars, restaurants, and hotels – known for their vibrant energy, exceptional guest service, and strong team culture.
Our hotel is an established part of the portfolio, offering guests a welcoming atmosphere and consistently high standards of service in a central Amsterdam location.
The Role: Front Desk Team Member
As part of our reception team, you'll be the face of Westlake Hotels Amsterdam, welcoming guests, managing reservations, and ensuring a smooth and memorable guest experience. You’ll work within a dynamic, international team in a fast-paced environment.
This is a flexible position offering 24–38 hours per week, depending on availability and business needs. The initial contract will be a 0-hour contract for 7 months, including a 1-month probation period.
You must be available to work weekends, as well as a mix of morning and evening shifts. Occasional night shifts may also be required when necessary.
Your Responsibilities
- Greet guests warmly and handle check-in/check-out efficiently
- Manage phone, email, and in-person guest inquiries
- Process bookings, cancellations, and changes using a PMS (MEWS experience is a plus)
- Liaise with housekeeping and maintenance to ensure guest satisfaction
- Handle payments and issue invoices accurately
- Offer local recommendations and assistance to guests
- Keep the reception area tidy and professional
- Report guest feedback and operational concerns to management
What We’re Looking For
- Previous experience at a hotel or hostel front desk
- Fluent in English (spoken & written); additional languages are a bonus
- Comfortable with PMS systems (MEWS preferred)
- Strong multitasking and communication skills
- A team player who thrives in a people-focused environment
- Calm under pressure with a positive attitude
- Based in or near Amsterdam, with valid work authorization
- Flexible availability, including weekends, mornings, evenings, and occasional nights
What We Offer
- Be part of an established and well-supported hospitality operation
- Flexible scheduling within a 24–38 hour working range
- Staff discounts at selected RB Horeca locations
- A supportive, international team environment
- Career development within a growing hospitality group
Interested?
We’d love to hear from you! We are looking for someone who can start as soon as possible and are interviewing candidates immediately.
Please send your CV and a short motivation letter to Mary at [email protected].
Soort dienstverband: Parttime
Salaris: Vanaf €14,71 per uur
Arbeidsvoorwaarden:
- Fietsplan
- Pensioen
- Personeelskorting
- Productkorting werknemers
- Reiskostenvergoeding
Ervaring:
- Front Office Tasks: 1 jaar (Gewenst)
Taal:
Toestemming om in Nederland te werken:
Werklocatie: Fysiek
