You’re the guardian of bol’s single source of truth for customer interaction data. The platform processes events via Pub/Sub, ingests them into GCP BigQuery for cleaning, transformation, enrichment, and classification – including bot detection – and delivers validated data to operational and analytical consumers in real time. This makes for a complex infrastructure with organization-wide impact: informed decision-making, operational efficiency, and cost reduction all depend on us. The platform clearly still has room to grow, for example, by adding new data sources, expanding our analytical tooling, and delivering insights to additional internal consumers. Determining how to maximize our value lies at the heart of this position.
Your role combines strategic vision with daily execution. You own the roadmap, prioritize ruthlessly, and stay up close and personal with your consumers, understanding what they need before they even know how to ask for it. You manage stakeholder relationships across dozens of teams, bridge engineering complexity into business solutions, and ensure data quality, governance, and compliance remain non-negotiable. Key responsibilities:
- Develop and execute the long-term platform vision, including AI-enhanced capabilities
- Drive strategy and execution for bot detection and classification
- Manage stakeholder relationships across the organization
- Ensure data quality, governance, and compliance across all customer interactions
- Collaborate closely with engineering on daily product operations
- Shape the future of data-driven shopping through strategic planning and roadmap ownership
