At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.
The Sales Support Specialist will directly support Sales Agents and Retail Accounts for YETI Coolers in EMEA. Our Sales Support Team is expected to support dealer accounts by reacting quickly and effectively to customer inquiries, opportunities & issues, establishing relationships, and by adapting to the ever-changing organizational development within YETI Coolers and with our customers.
You are someone who has never met a stranger, thrives on solving problems and has excellent communication and organizational skills. You excel in fast-paced, ever-changing entrepreneurial environments. Your superior organizational skills allow you to stay on top of multiple projects at the same time and the ability to switch direction at the drop of a hat. You are the consummate team player. There is no task or project too big or too small for you – you attack them all with passion, creativity, a positive outlook and serious attention to detail.
What You'll Do
Managing and responding to all wholesale queries and questions via email and calls. Typical inquiries include item availability and/or placement of purchase orders; account balance; order / back-order status product descriptions and feature explanations; warranty issues or concerns.
Confirm and enter incoming purchase orders received by phone, or email
Effectively communicate with customers when inventory constraints and/or quality issues impact timely fulfilment of orders, notify on back orders, and suggest alternate products
Execute on the operational aspects of account management to provide customers with world class service, for example: Pushing through of orders, communication with warehouses, book delivery of orders with retailers and make sure product/order is correct and delivered on time
Assign stock allocation on new product releases
Stock availability tracking
Managing warranty claims and delivery queries
Creating pro-forma invoices and managing purchase orders
Communicate with Accounting to make sure customer accounts are in good standing - including invoicing, cash receipts and credits
Tracking orders and ensuring delivery details are correct
Manage new wholesale and corporate enquiries via Zendesk
Assist in the setup of new retailers in all internal systems
Entry Level role, 0-2 years of experience in B2B account management or customer service
Proficient with basic computer skills – Excel, Word, web browsers, etc.
Basic understanding of accounting principles
Ability to efficiently execute multiple tasks and work in an entrepreneurial fast paced environment
Priority management - ability to determine daily priorities and focus time/effort accordingly
Strong written and verbal communication skills – ability to clearly, concisely, and intelligently communicate to a variety of potential audiences (existing customers, potential customers, co-workers, vendors, etc.)
Relationship skills – the ability to connect well over the phone, in person and via email
High sense of urgency
Proficient in the English language, spoken and written
Able to work on a hybrid working schedule; 3 days in office 2 days from home
Position is based in our Amsterdam office located within the Olympic Stadium
Must be able work in The Netherlands at the time of application
Maternity cover 8 months -Sept 1st, 2026-April 30th, 2027
#LI-MD1 #LI-Hybrid
Benefits & Perks:
Click here to learn about the benefits and perks we offer at YETI.
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.
All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
YETI Applicant Privacy Notice
YETI welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation in order to apply for a job, please contact us at [email protected].
