Senior Base Manager – Amsterdam - Fixed Term Contract 24 months
We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic or Orange travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
READ ON IF YOU
Have proven experience building strong relationships with unions, works councils, and diverse stakeholders
Have experience leading and developing high performing teams in a dynamic operational environment
Have a passion for driving operational success, crew welfare, and safety culture
Are confident managing complex projects, delivering sustainable improvements, and navigating industrial relations
THE TEAM
You will be part of the Cabin Crew Community at one of our key European bases, working closely with the Ops Trinity and central functions. This role is pivotal in fostering a positive and collaborative environment where our cabin crew can thrive, ensuring operational excellence and strong union engagement.
THE ROLE
As Senior Base Manager EU, you will lead the delivery of the local operational strategy with a focus on performance, engagement, and welfare of the cabin crew. You will act as the senior Cabin Service representative at base level, driving operational performance and maintaining effective union and works council relationships. Your responsibilities will include:
Leading the implementation of the local operational strategy in collaboration with the Ops Trinity to meet and exceed local KPIs
Building and nurturing strong, collaborative relationships with cabin crew unions and works councils to foster a positive work environment
Representing Cabin Service at all union and works council meetings, supporting negotiations and policy alignment in partnership with HR and Industrial Relations
Attending central and local meetings, preparing and delivering updates and documentation for Cabin Service
Ensuring compliance with company policies, manuals, and safety systems, promoting a strong safety culture
Managing crew performance, including absence, on-time performance, disciplinary and grievance procedures
Line managing, coaching, and motivating People Support Managers to enhance team performance and engagement
Supporting crew welfare and resolving crew-related issues to maintain high levels of engagement
Promoting career progression opportunities for cabin crew, including command development and promotion pathways
Recognising and rewarding high performance and driving company initiatives to boost crew engagement
Collaborating with the FRMS team to manage fatigue events and trends effectively
Leading base communications and events to engage the crew community
Overseeing administrative tasks and facilities management to ensure a supportive working environment
Deputising for other Base Managers and participating in the on-call roster as required
Managing expenses and budgets responsibly to support operational success
Requirements of the Role
WHAT WE’RE LOOKING FOR
Proven experience in leading and developing high performing teams within a fast-paced operational setting
Strong operational expertise with a track record of delivering strategic priorities consistently
Excellent stakeholder engagement skills with the ability to influence at senior levels internally and externally
Accountability for delivering operational strategies aligned with union frameworks
Effective delegation and organisational skills to prioritise and lead in a changing environment
Resilience and ability to perform well under pressure
Role model for easyJet’s ‘one team’ culture, promoting collaboration between Flight and Cabin Crew
Confident user of IT tools including Outlook, Excel, and communication platforms
Demonstrated ability to lead projects and implement sustainable process improvements
Strong capability to build effective relationships with unions and works councils, including conflict resolution
WHAT YOU’LL GET IN RETURN
> Competitive base salary
> Up to 20% bonus
> 25 days holiday
> 9.5% pension
> ‘Save as You Earn’ schemes
> Life Assurance
> Excellent staff travel benefits
PRACTICALITIES
This is a full-time role based in Amsterdam, working 40 hours per week on site, with participation in out-of-hours on-call roster and flexibility to travel across our network when required.
APPLY
Please submit your application via our careers page. Please ensure your CV is uploaded in English.
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
