ABOUT THE ROLE
At Hans Boodt Mannequins, we don’t just design mannequins — we craft stories, shape identity and elevate retail spaces. As our Customer Support Large accounts, you’ll be the link between some of the world’s most iconic brands and our internal teams. You ensure that every project runs seamlessly from quote to delivery. Precision, communication and a service-driven mindset are your key tools.
You’ll be part of our Customer Support team, supporting the project leads and sales team by managing the full order process and customer communication for one or more of our key accounts. From order entry to delivery scheduling, you keep the wheels turning, even when the road gets bumpy.
ABOUT HANS BOODT MANNEQUINS
Headquartered in the Netherlands and represented with local showrooms in 17 countries across the globe, Hans Boodt Mannequins is the absolute innovation leader in the mannequin industry. We design, develop, and manufacture characters for the world’s most demanding and aspirational brands and retailers in sportswear and fashion across the globe with a strong emphasis on sustainability.
This is your chance to become part of a bold, design-driven company that empowers brands through character creation.
YOUR MONTH IS A SUCCES IF YOU
- Processed quotes and orders with clarity, speed and zero errors
- Aligned seamlessly with the project lead(s), warehouse and logistics
- Supported sales with up-to-date information, delivery insights and aftercare
- Managed customer requests and solved questions with energy and precision
- Translated complexity into structure and kept everything moving
WHAT YOU’LL DO
Order and project handling
- Process quote requests and orders in SAP
- Coordinate internal workflows with production, buying and logistics
- Monitor lead times and delivery status from PO to warehouse
- Schedule transport and keep the client informed
- Provide structured documentation for finance, operations and planning
Customer and sales support
- Be the point of contact for one or more key accounts
- Handle questions, special requests and feedback with care
- Align with sales and project leads for full service and smooth roll-outs
- Safeguard margin and planning through accurate data and communication
- Spot red flags, bottlenecks and opportunities – and act on them
YOU BRING
- Higher education level of thinking (bachelor) and at least 3 years of experience in a similar role
- Strong Excel and Office skills; experience with ERP systems (SAP is a plus)
- Service-oriented mindset with a sense of ownership
- Ability to stay cool under pressure and shift gears fast
- Experience in a commercial and international setting is a plus
- Fluent in Dutch and English (other languages like German, French or Spanish are a bonus)
- A structured, reliable and communicative personality
- Team player with a sharp eye for detail and a hands-on mentality
WHAT WE OFFER
- Salary range from €2.500 – € 3.500 depending on experience;
- Bonus opportunity based on team performance;
- A high-energy workplace with international exposure;
- A collaborative team culture with plenty of room to shape your own ideas;
- You’ll be based at our HQ in Zwijndrecht, the Netherlands.
If you thrive in a dynamic environment, love structure and service, and want to work with brands that lead the retail world, then this might be your next step.
