Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview:
Genesys is looking for a candidate based in the Netherlands to join its legal team as a Legal Intern. Start your legal career by gaining hands-on experience in a dynamic and rapidly growing technology environment, while directly contributing to the success of a leading AI-powered customer and employee experience orchestration platform.
In this role, you will be part of the EMEA Legal team, contributing to (and gaining insights form) day-to-day legal operations (including other departments across the wider Genesys Legal team) and working closely with internal business partners supporting commercial contract negotiation, sales and business-related legal matters.
This is an excellent opportunity for law students who are interested in technology law, motivated, organized, curious, and eager to learn in a collaborative, multicultural, and fast-paced environment.
This position is an internship for educational and professional development purposes. The internship will be documented in a written internship agreement. The intern’s activities will be supervised and structured to support learning and development.
What You'll Learn:
- Gain exposure to the work of the EMEA Legal team and develop an understanding of how legal and business-related matters are handled in an international in-house legal environment.
- Build practical knowledge of commercial contracts by observing and, under supervision, contributing to the review of materials relating to:
o Cloud services and SaaS agreements
o Channel partner agreements
o Software license and support agreements
o Professional services agreements
- Learn how legal documents are organized, approved, signed, and maintained throughout their lifecycle.
- Develop insight into how legal teams support sales-related processes, including complex RFP responses, internal business requests, and cross-functional projects.
- Gain broad exposure to different areas of in-house legal practice, including compliance, regulatory, privacy, and IP matters, through supervised collaboration with experienced team members.
- Learn how templates and playbooks are maintained to support consistency, accuracy, and practical legal knowledge sharing.
- Develop professional communication skills by observing and participating in interactions with internal stakeholders and business partners across different teams and countries.
- Learn how legal teams promote best practices, process consistency, and compliance with internal policies.
- Gain practical familiarity with tools such as Word, Excel, Salesforce, SharePoint, Microsoft Office, Teams, DocuSign, AI tools, and other internal systems used in legal workflows, in accordance with Genesys policies and applicable data protection, confidentiality, and information security requirements.
What You'll Bring:
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You are enrolled in the final year of an LL.B. program in Dutch or European law, or are currently pursuing an LL.M., preferably with a focus on business law, contract law, commercial law, technology law, privacy law, or a related field.
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You are enrolled in an academic program in the Netherlands for the entire duration of the internship.
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You are fluent in English. Proficiency in an additional European language is a plus
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You are curious, motivated, collaborative and eager to learn and progress.
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You have excellent interpersonal and communication skills.
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You have good organizational and analytical mindset
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Ability to come to the office when required
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An internship from 6-12 months
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Flexible internship hours - 3 days per week minimum
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Opportunity to gain experience in an international environment
Working at Genesys
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AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
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A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
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Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
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Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
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Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
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Our Talent Acquisition team reviews your application with the hiring team.
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A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
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We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
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After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
