About Mapiq
We redefine the workplace. Mapiq offers a next-generation Workplace Management Platform that unifies all your workplace data in one place, harnessing AI to generate actionable insights and equipping you with the tools to continuously enhance the employee experience through data.
Our enterprise customers use our platform across the globe. Customers like Booking.com, PwC and Heineken optimizing their offices based on the data Mapiq provides. As Enterprise Customer Success Manager you will closely work together with our customers and solve their workplace experience challenges.
Your role at Mapiq
You will own and manage a portfolio of enterprise customers, driving adaption, retention, renewals and expansion. You are working together with the head of Customer Success and collaborate closely with other teams within Mapiq.
As an Enterprise Customer Success manager, you will:
Own the complete account from usage to revenue
Lead the renewal strategy, identify upsell and cross-sell opportunities and increase the lifetime value of our customers
Act as the primary escalation owner for complex or high-impact customer situations
Use AI driven data, dashboards, and health scores to proactively identify risks and prioritize actions
Build strong relationships both at operational and executive level to ensure customers see measurable value from Mapiq over time
Partner cross-functionally with Product, Engineering, Support, and Finance to align on customer priorities
Represent the voice of the customer internally by feeding insights and customer feedback into product and process improvements
Drive operational excellence by applying and improving Customer Success playbooks, cadences, and health monitoring
