We are excited to announce an excellent opportunity to join our team as a French and English-speaking Customer Relations Specialist. 4 hour days with options for flexible shifts or additional hours if desired.
The mandate of this position is to increase sales through smart and proactive customer service, opportunity spotting, and professional service delivery. This role is best paired to applicants who enjoy customer service. We operate an e-commerce website, and therefore the job is not a customer facing role, all communication is digital or by telephone.
At MyProjectorLamps, we have established strong relationships with customers in France, Belgium, and Switzerland, and we are committed to maintaining and enhancing these relationships. Our customers purchase from across the world, the EU team are focused for Europe, the Middle East, and Africa customers.
To excel in this role, you should possess excellent communication skills in both French and English, a customer-centric mindset, and a passion for fostering strong relationships. Previous experience in customer relations or a related field is highly desirable. The employee should be able to perform all these duties in both English and French. Candidates who speak a third language will be contacted with highest priority.
We seek a highly organized individual who cares about doing the right thing for the client. They should be a clear communicator, polite, and have strong interpersonal skills. A strong desire to work with customers is essential to the success of the position.
As a Customer Relations Specialist, you will play a pivotal role in ensuring that our valued customers in the French-speaking regions receive the highest level of service and support.
Your responsibilities will include:
- Building Strong Relationships: Cultivate and maintain positive, long-term relationships with our customers in France, Belgium, and Switzerland.
- Communication: Serve as the primary point of contact for customer inquiries, ensuring timely and effective communication through email, phone calls, and other channels.
- Issue Resolution: Address customer concerns, provide solutions, and ensure a seamless experience throughout the customer journey.
- Feedback Handling: Gather and relay customer feedback to the relevant teams within our organization, helping us continuously improve our products and services.
- Market Knowledge: Stay informed about market trends, customer preferences, and industry developments in the French-speaking regions.
- Collaboration: Collaborate with our international team to develop and implement strategies for customer retention and satisfaction.
Daily Tasks:
- Customer Support and sales
- Shipping, Receiving, and Packaging
- Inventory Control
- Support Marketing and Sales Initiatives
- Lifting of products and boxes
Experience/Skills Required:
- Fluent in English and French (German, Italian, Dutch, or other language an asset)
- A minimum of one year of customer service.
- Strong interpersonal skills, organizational skills, and time management
Required Skills/ Competencies/ Attributes:
Excellent written and communication skills, achievement motivated, and sales driven. Microsoft Office, TEAMs messenger, Presta, and general computer skills are required.
Company Description:
Boon Trading Netherlands is an established e-commerce company that is looking for an individual who will work in our sales office in Leidseplein . The title of the position is “Customer Service Representative”. The candidate will be helping the existing team with customer support, sales, and inventory needs. The parent company (Boon Trading) currently has operations in Miami (USA), Calgary (Canada), Sydney (Australia), Tokyo (Japan), and Hong Kong. The company operates as an online retail business (e-commerce) that sells under the domain MyProjectorLamps.eu.
Education:
Bachelor's (Preferred)
Job Type: Part-time
Pay: €17,58 - €19,58 per hour
Ability to commute/relocate:
- 1017 Amsterdam Centrum: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Customer Service: 2 years (Required)
Language:
- French (Required)
- English (Required)
Work authorization:
Work Location: In person
