Join our Product Development team and help shape the way businesses build customer relationships across phone, chat, and other conversation channels.
You will be part of a multi-disciplinary scrum team and own the product direction for that team: what gets built, why it matters, and how you'll know it worked. You have real influence over where the product goes, not just which tickets move next.
Beyond your own team, you enjoy growing the product thinking in the organization. Through working alongside the other Product Owners, sharing how you approach discovery and decisions, and being someone others learn from.
We're looking for someone with strong product judgement who never loses sight of the user. You ask "what problem are we actually solving?" and "how will we know this worked?" before "what should we build?", and you help the team find a balance between these questions.
You take ownership from the moment a problem is still fuzzy all the way through to a working product, and you don't stop at shipping. You care whether it reached the user and made their lives easier. You can hold a line with stakeholders and say no with a reason, and you make decisions from evidence and user feedback rather than the loudest voice in the room.