At JouwWeb (and Webador, our international brand), our mission is to make entrepreneurship accessible for everyone. As our English Country Manager, you’ll be the driving force behind an excellent experience for English-speaking users. You will localize our tool and communications (webador.com), guide and encourage (prospective) customers via email and social media, and spot opportunities to improve the product and customer journey. You will work closely with other Country Managers and serve as a bridge between the English market and internal teams (like Marketing and Development) to share valuable user insights. Your work directly influences customer satisfaction, retention and growth in the different regions.
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Delivering support via email and social media for small business owners building their website, with a growth mindset.
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Helping to identify and prioritise product and CX improvements, driven by customer insights.
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Contributing to improve key support metrics like retention, CSAT, and first response time.
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Identifying growth opportunities in English-speaking markets — from new online channels to email marketing — collaborating with our marketing team.
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Managing our English native team members and working closely with our CS team leads.
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Designing experiments to localise our customer communication — from our website to direct customer interactions.
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Ensuring product updates are promptly reflected in our knowledge base, response templates or our monthly update-mail, working English-first.
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Contributing to AI-, data-, and tech-driven projects to optimize tooling (e.g., Zendesk, chatbot), workflows, and automations.
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Maintaining and strengthening Webador's presence and reputation across various online review platforms.
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3+ years in a support, communication or e-commerce related role; you’re an excellent written and verbal communicator.
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Experience in international (English-speaking) support operations; understands regional differences
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Native or near-native English; no Dutch required
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Strong project management skills, with a structured approach and the ability to maintain clear oversight across multiple priorities
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Comfortable with data analysis (CSAT, ticket trends, etc.) and AI tools
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You are available 32–40 hours per week.
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Competitive salary €3,300–€3,700 per month, based on experience.
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Learning & development budget: 5% of your annual salary.
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A solid pension plan with no personal contribution.
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We meet every week during the team day at the office; the rest of the week you decide where you work best (home or office).
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A professional yet informal environment with a flat structure and minimal meetings.
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Fun extras when we hit company targets (surprises, team outings, additional bonuses).
With JouwWeb, small business owners can easily create a professional website or online store they are proud of. New AI features in our tool make starting a website truly effortless.
Our company is located at Strijp-S in Eindhoven. We are ambitious and growing rapidly, supported by Webador, our international brand. More than 350,000 paying customers worldwide use our service and are very enthusiastic about it (JouwWeb and Webador). By reaching more customers, we increase our impact on entrepreneurship worldwide. Our moonshot is to have 1,000,000 customers by 2030. Despite our growth, we remain a relatively small team of 50 colleagues where everyone aims to make as much individual impact as possible.
We like to keep things simple, both in our product and in our processes. We work in a data-driven way and validate hypotheses with experiments. We have a few meetings; our team works with focus and calm on meaningful improvements.
Are you the English Country Manager we’re looking for, and are you available 32–40 hours per week? Then apply now.
Questions about this vacancy? Contact our localization team lead Nicole at [email protected].
