19327 - GTBD - Transaction Banking - Customer Support - AVP (Amst)

Sumitomo Mitsui Banking Corporation -
Amsterdam Zuid

Nu solliciteren

Vacaturegegevens

€ 56.000 - € 104.000 per jaar

Kwalificaties

Engels
Performance-management
Teammanagement
Risicomanagement
Schaalbaarheid
Managementervaring
Bankieren
Onderhandelen

Volledige vacaturetekst

1 Jun 2026

Amsterdam, NH, NL, 1077 XV

SMBC: A trusted partner for the long term

Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.

Who we are

United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Role Summary

Hiring manager to edit here:

Is the next step in your career at SMBC Group EMEA? We’re looking for a Assistant Vice President for our Global Transaction Banking Department to join our team.

Provide high-quality and efficient customer support and Sales deal support on transaction banking business.
Provide resolution of customer inquiries, issues, and complaints in a timely and professional manner
Provide support on Transaction banking Identify business opportunities and liaise with front office.

The anticipated salary range for this role is €56,000.00 - €104,000.00, with the final offer determined based on the candidate’s skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.

Business Area

There are currently c.30 members in GTBD EMEA team including Planning, Sales and Product Development team.
The current business in EMEA is focused predominantly on servicing Japanese multi-national corporates trading in EMEA. However, with the recent meaningful financial investment, we are looking to improve the client proposition to all clients and expand it to non-Japanese clients.

Position Description

The Bank’s primary objectives are to grow its Corporate and Investment Banking business by (1) improving the NIM on its loan portfolio and quality of the deposit base, (2) driving the financing collaboration between private and public side markets as well as via the Jefferies alliance and (3) recycling capital. This hire into its GTBD business is crucial for point (1) of the strategy.
GTBD is in charge of Transaction Banking Business (“TB”) in EMEA, which provides an integrated suite of cash management services to address the various needs of corporate and institutional clients. From the interactive online banking channel “E-Moneyger®”, our key product, to Host-to-Host and SWIFT connectivity, or regional and domestic Cash Pooling, we are helping the Bank's clients to maximise their efficiency and streamline financial operations.
We offer corporates and institutions convenient, efficient and secure real-time online banking, ability to support domestic and international transfers and collections, access to high value and low value clearing systems, support by regional and in-country cash management specialists across EMEA providing local advisory and sharing best practices.
The job is mainly to provide customer support and Sales deal support for our transaction banking business to increase deposit volumes and profit through retention and cross sales, and contribute to the growth of the TB business in both EMEA and SMBC group globally by providing excellent supports.

Accountabilities and Responsibilities

Optimize customer support processes for efficiency and scalability.
Manage escalations and resolve critical incidents promptly.
Collaborate with Sales, Product, and IT teams to deliver seamless customer experiences.
Propose and implement innovative solutions to improve customer engagement and service quality.
Liaise with relevant GTBD worldwide as per necessary for a holistic approach.
Build and maintain good business relationship with front office
Ensure the schemes presented to customers are compliant with the Bank’s policies and procedures.
Ensure documents provided to customers are compliant with the Bank’s policies.
Ensure customers‘ requests are handled efficiently and in a timely manner.
Escalate negative news to GTBD management in a timely manner.
Improve working processes and methods
Supply training to new staff as and when necessary
Build and maintain good business relationship with front office
Support team head for managing internal process and analysing sales possibility through handling data.
Share information on customers’ requirements within department for further enhancement of products

Knowledge, Skills, Experience and Qualifications

Relevant Degree or Banking qualifications
Substantial level of experience in financial sector
Knowledge on transaction banking business and services
Proven leadership and team management experience.
Substantial knowledge in related regulations such as cross border marketing
Strong communication, negotiation, and problem-solving skills.
Proficiency in data analysis and reporting for performance management.
Fluency in English; additional languages are an asset.
Familiarity with the bank’s systems and IT.

Competencies

Customer Focus

Driving Change

Driving Results

Embraces Diversity

Enterprise Leadership

Judgement and Decision Making

Risk Management

Strategic and Visionary

Trust and Integrity

What we offer

For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

Hybrid and flexible working
Competitive paid leave days
Benefits to support your physical wellbeing
Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
Access a wide range of learning and development opportunities and career progression opportunitie
Ambitious remuneration package

So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!

We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.

About SMBC

A trusted partner for the long term
United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, we deliver a full suite of corporate finance products and solutions to our customers, including corporate, structured and trade finance, leveraged finance, loan market and treasury products. We can also provide investment banking and advisory services and a range of innovative solutions in global capital markets.
about what we do and who we are at https://www.smbcgroup.com/emea/careers

Nu solliciteren

Who we are

Role Summary

Business Area

Position Description

Accountabilities and Responsibilities

Knowledge, Skills, Experience and Qualifications

Competencies

What we offer

About SMBC

Job Seeker-tools

Werkgeverstools

Bladeren

Blijf verbonden