About Uber
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
- Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected] .
About the Role
On the Uber Eats Regional Operations team, we serve the business and local markets by helping scale our most impactful processes and initiatives and drive innovation in the region. The Marketplace Operations team is responsible for building the tools and processes, as well as partnering with product and engineering teams to launch products that make sure that all actors find value on our platform (Couriers, Restaurants, Eaters, and Uber itself).
You will be joining the Marketplace Experience team that focuses on providing an outstanding delivery experience: improving reliability across all business lines (making sure that whatever is ordered on Uber Eats - gets delivered) and make the experience magical for everyone involved. This role will initially be focused on Improving on-Trip Experience for the Earner and Eater.
What You Will Do
- Scale Marketplace Products in EMEA: Serve as the Product Champion ensuring interface between EMEA Operations and Product teams; contribute to requirements, experimentation, launch, and optimization.
- Analytics & Data-Driven Decision Making: Build comprehensive, data-backed frameworks to drive differentiated marketplace strategies to optimize experience at scale.
- Stakeholder Management & Collaboration: Act as a subject matter expert and ally to country teams while collaborating with regional cross-functional partners and global tech teams.
What You Will Need
- At least 3 years of experience in Business Operations, Management Consulting, and/or Investment Banking with a strong analytical background.
- Good problem-solving skills with an ability to structure the challenges we face into concrete action plans.
- Stakeholder management skills with experience working in diverse, cross-functional, and global environments.
Shown project management skills with an ability to set up and manage processes or projects from the ground up.
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Bonus Points
- Advanced analytical skills in SQL and Excel/GSheets. Exposure or interest in Python is a plus!
- Excellent interpersonal skills with an ability to translate quantitative findings into action plans and clearly present data to various audiences.
- A creative attitude that understands and enjoys experimental design.
