Job Summary:
We are seeking an energetic Customer Service representative (level I). The right person enjoys a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company.
The duties are a wide variety of administrative work and taking calls.
Take inbound and outbound calls
Process the incoming orders before 3PM (Incl. web orders)
Create invoices
Participate in CSR-teams meetings
Ensure excellent service
Escalate issues/complaints to the correct person/department if they cannot resolve it themselves
Provide technical (product) support
Keep the product & DAP knowledge updated by participating webinars/training
Stay sharp on any leads or possible up-sell + cross sell possibilities
Assign leads to the territory manager
Proactive in finding improvements
Translation of message templates ( if in possession of any extra language skill)
Achieve set KPI’s
Process any other requests incoming via Teams or Email
Supporting referral program(s)
Basic Qualifications
Associate degree equivalent required
1> year experience in a Customer Service department; or something similar
Ability to communicate professionally and effectively, both verbally and in writing
Results-driven with the ability to make sound decisions and exercise good judgment
Proficiency in Microsoft Office required; experience with customer service or ticketing systems preferred
Excellent organization, communication, interpersonal, analytical and problem-solving skills
Strong attention to detail and organizational skills.
Ability to report to work in a timely manner in accordance with the assigned work schedule
Make appropriate judgments, keeping customer service and time sensitivity a priority
Professional appearance and attitude.
What do we offer
An opportunity to support and drive the growth of XPEL in Europe and UK
Be part of a team of 180+ motivated employees in Europe
An individual onboarding plan
A performance based quarterly bonus scheme
Company laptop
Hybrid workplace
A fast-paced environment in the automotive industry
Monthly free lunch
Compensation
32.500 - 37.500 Euro Annual
This position is eligible for a quarterly bonus, based on KPI's.
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
