Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
This individual will direct retail operations while ensuring that the business is maximizing its potential. He/she will be responsible for the financial results of the department as well as development and retention of human capital.
Functions
-
People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock.
-
Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service.
-
Profit - To operate a financially profitable retail business operation.
-
Sales - To grow the business by using innovative sales and marketing concepts.
-
Coordinate operations between departments.
-
Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
-
Present a professional image to employees, guests, clients, owners and investors.
-
Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
-
Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
-
Develop and maintain positive relationships within the business and social community.
-
Spearhead philanthropic initiatives.
-
Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
-
Maintain low staff turnover rate and high morale.
-
Operate ethically to protect the image of Hard Rock.
-
Utilize programs designed to help Save the Planet.
Qualifications
-
Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
-
Proven track record of making high quality decisions and the ability to make complex decisions.
-
Applicable standard of education is required.
Skills
-
Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
-
Must possess strong communication and listening skills, excellent speaking, reading and writing.
-
Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
-
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
-
Multiple language abilities a plus, fluency in English and Greek required.
Please submit your CV/Resume in English.
