Team Lead IT Support

Prodrive Technologies B.V. -
Eindhoven

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Vacaturegegevens

Fulltime
€ 4.000 - € 5.725 per maand

Secundaire arbeidsvoorwaarden

Reiskostenvergoeding
Pensioen
Flexibele werkuren
Bedrijfslaptop

Kwalificaties

Informatica
IT service management
Engels
Analytisch vermogen
Bachelor
IT-ondersteuning
ServiceNow
ICT
Communicatieve vaardigheden
Helpdesk
Informatietechnologie

Volledige vacaturetekst

If you are enthusiastic about driving high-quality IT services and building a strong support organization in a dynamic, international environment, we invite you to join our IT support team.

Summary

Location

The Netherlands - Eindhoven

Education

Bachelor

Years of experience

Function field

IT & Software Engineering

Hours

Full-time salary

€4.000 - €5.725 excluding holiday allowance

About the role

We are currently seeking a skilled and dedicated Team Lead Support to lead our IT Support organization. In this role, you are responsible for the overall performance of the support function, including service levels, team effectiveness, and continuous improvement of processes and tooling. You ensure a customer-focused support experience and maximize team performance through coaching and development.

Key Responsibilities

Lead and manage the IT Support team, including performance management and coaching
Ensure high-quality, customer-oriented IT support services
Monitor and improve service levels in line with IT SLAs
Structure support processes (ownership, escalation, on-call)
Drive continuous improvement of processes and ServiceNow workflows
Manage IT support tooling with a strong focus on ServiceNow
Ensure effective management of IT assets (lifecycle, tracking, compliance)
Act as escalation point for complex or critical incidents
Align support operations with business needs and IT strategy
Collaborate with other IT domains to improve end-to-end service delivery.

What we offer

A performance-based salary that grows with your results
33 days of leave per year (including public holidays) to support a healthy work-life balance
Pension plan and travel allowance for on-site working days
Focus on personal development with a tailored growth plan
Wide career advancement opportunities across various technical roles and projects
A young, entrepreneurial, and innovative company culture
Flexible working hours in a 24/7 environment, with free lunch or dinner on-site
iPhone, laptop, and other necessary tools to help you perform your work optimally
Free sports facilities on campus to help you stay healthy and fit.

What you bring

Bachelor’s degree in Computer Science, Information Technology, or related field
5+ years of experience in IT Support or IT Service Management
Proven experience leading or coaching support teams
Strong knowledge of ITIL processes (incident, request, problem, change)
Experience with ServiceNow is required
Experience with IT asset management
Strong customer-oriented mindset
Strong analytical and communication skills
Experience in an international or fast-paced environment is a plus
Excellent communication and interpersonal skills, with the ability to work collaboratively with clients and internal teams.
Located around Eindhoven or willing to relocate
Fluent in English, both spoken and written, Dutch is considered a plus.

#LI-DNI

About Prodrive Technologies

We are dedicated to creating meaningful technologies that make the world work. We want to contribute to innovations that tackle major challenges in society, such as improving the quality of medical imaging. Besides, our technologies contribute to reducing the global dependency on fossil fuels and minimizing human exposure to air pollution. In other words, we create meaningful technologies that make the world work.

Science Park Eindhoven 5501
5692 EM Son
The Netherlands
[email protected]

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Summary

About the role

What we offer

What you bring

About Prodrive Technologies

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