Who are we?
Vecos is the global leader in electronic locker management systems and one of the fastest-growing tech companies in the Netherlands. With a team of 130 professionals across Sales & Marketing, R&D, Delivery, and Operations, we deliver solutions for renowned organizations such as Lego, Nike, Zalando, Microsoft, and Nestlé. We are ambitious, collaborative, and proud of our achievements. Together, we support companies worldwide in their transition toward dynamic and flexible workplaces.
Who are we looking for?
We are looking for a customer-focused and detail-oriented planner who takes ownership of scheduling installation and service activities. In addition to planning and coordinating with partners, you will have the responsibility and freedom to organize partner-related activities, making you an integral part of our partner network.
You work closely with colleagues in Project Delivery, Customer Success, and Logistics, ensuring that technicians are optimally deployed and that customers receive timely and accurate communication. You act decisively, think ahead, and solve unexpected challenges creatively. Beyond skills, we value the right mindset: you choose Vecos not just for a job, but for a long-term career.
What will you be doing?
- Plan installation and service assignments efficiently, considering availability, logistics, priorities, and customer needs.
- Serve as the primary planning contact for customers & partners, providing updates and managing expectations.
- Monitor installation timelines, delivery schedules, and milestones, and intervene when necessary.
- Manage and organize planning-related reporting for both external partners and Vecos colleagues.
- Ensure technicians and service engineers are fully prepared for each site visit.
- Operational management of the Field Service App for installation partners.
- Coordinate hardware deliveries and interactions with external partners.
- Maintain close collaboration with Project Delivery, Customer Success, and Logistics.
- Ensure accurate and up‑to‑date administrative data in planning and reporting systems.
- Support a smooth go-live and ensure a structured handover to Customer Success.
- Deliver reporting and insights in our planning process for continuous improvement.
- Be the functional owner of our project planning and service tooling (FieldBuddy).
- Take ownership of solving operational challenges in a proactive and creative way.
What do you bring?
- HBO/Bachelor level, ideally with a technical or logistical background.
- 3-5 years of experience in planning or coordinating technical installations or service operations.
- Experience working in a dynamic environment with multiple stakeholders.
- Strong affinity with technology and/or ICT.
- Excellent command of Dutch and English; additional languages are an advantage.
- Experience in international environments is a plus.
- Strong multitasking and stress‑management skills.
Your Skills & Competencies?
- Customer focus: ensuring clear communication and reliable appointment coordination.
- Planning excellence: ability to plan efficiently, anticipate bottlenecks, and optimize resource allocation.
- Technical understanding: sufficient knowledge of planning tools, installation workflows, and ICT and data concepts.
- Communication: clear and timely communication with customers, technicians, and internal teams.
- Problem-solving: responding quickly and effectively to changes or disruptions in planning.
- Collaboration: strong teamwork with Project Delivery, Customer Success, and Logistics.
- Accuracy: precise administration and up-to-date planning systems.
- Decision-making: confident in setting priorities and making decisions under pressure.
What do we have to offer?
A rapidly growing, international, and ambitious company where you can learn quickly and make a real impact. You’ll work in a supportive and enthusiastic team that values your ideas and contributions. At Vecos, we invest in your development with opportunities for learning, growth, and career progression because we believe your success drives ours.
Interested? Contact Brigitte Esteves (People & Culture Manager) via [email protected]. We look forward to hearing from you! #Eindhoven #Hybrid/Remote
