Backoffice Sales Specialist
Within Yanmar Marine International Operations, the Order Management team plays a key role in ensuring the smooth execution of customer orders across Europe. From order intake to delivery and invoicing, the team coordinates closely with multiple departments to provide an efficient and reliable customer experience. The Backoffice Sales Specialist supports the end-to-end order process while driving operational excellence, compliance, and customer satisfaction.
What are you going to do
As our Backoffice Sales Specialist, you are responsible for coordinating and executing the complete order-to-cash process. You work closely with customers, Production, Supply Chain, Logistics, Finance, and Sales to ensure orders are processed accurately, delivered on time, and invoiced correctly. In this role, you are the operational link between multiple stakeholders and play a key role in maintaining efficient and scalable operations.
Your main tasks and responsibilities
Order Management & Customer Support
Validate incoming customer orders for accuracy, completeness, and compliance with commercial agreements
Process and maintain order transactions within SAP S/4HANA
Manage order changes and coordinate solutions for non-standard customer requests
Act as the primary operational contact for order, delivery, and invoice-related inquiries
Proactively communicate order status and coordinate issue resolution with internal and external stakeholders
Production, Supply Chain & Logistics Coordination
Coordinate order execution with Production, Workshop, Supply Chain, and Logistics teams
Monitor order progress and proactively address delivery risks or bottlenecks
Coordinate the availability of parts and materials with internal teams and suppliers
Manage shipment schedules and transportation arrangements
Prepare and maintain export, shipping, and customs documentation for international deliveries
Coordinate reverse logistics activities when required
Financial Administration & Compliance
Generate and validate invoices, ensuring accurate pricing, quantities, and delivery terms
Maintain accurate order and transaction records within relevant systems
Support dispute resolution, credit notes, debit requests, and related investigations
Assist with internal audits and ensure compliance with operational and financial procedures
Continuous Improvement
Identify opportunities to improve operational efficiency and service levels
Support operational projects, system enhancements, and process optimization initiatives
Contribute to the continuous improvement of the end-to-end order management process
Support scalable operations that enable future business growth
Who are we looking for
The ideal Backoffice Sales Specialist is highly organized, proactive, and customer-focused. You enjoy coordinating complex processes, working with multiple stakeholders, and ensuring that every detail is managed accurately. You thrive in an international environment and are motivated by delivering excellent service while continuously improving operational performance.
The ideal candidate
Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
Minimum 3 years of experience in operations, order management, customer service, or order-to-cash processes
Hands-on experience with SAP S/4HANA is required
Professional proficiency in French is a strong advantage
Fluent in English
Strong organizational and coordination skills
Analytical mindset with the ability to work effectively with operational data and systems
Experience working with ERP systems and international order management processes
Proficient in Microsoft Office applications, particularly Excel
Strong communication and stakeholder management skills
Ability to manage multiple priorities in a dynamic international environment
Additional European languages are considered an advantage
Work location
This position is based in Almere, the Netherlands, with a hybrid working model of three days in the office and two days working from home.
What do we offer
You will join an international operations team where your contribution directly supports customer satisfaction, operational performance, and business success. You will work in a collaborative and professional environment with opportunities to develop your skills and gain exposure to a broad range of operational processes across Yanmar's European business.
Employee benefits
A competitive salary based on knowledge and experience
Flexible working hours and the possibility to work from home where suitable
A standard working week of 37.5 hours
Opportunities for training and professional development
Gym subscription and bike plan
Employee benefits plan with discounts on various products and services
Participation in company outings, sports activities and events
Commuting allowance
27 vacation days with the ability to build up time for time
Karelle Dubret – Team Lead Backoffice Sales
"At Yanmar, operational excellence starts with teamwork. As an Backoffice Sales Specialist, you will play a central role in connecting customers, operations, and internal stakeholders. Every day brings new challenges and opportunities to make an impact. If you enjoy coordinating complex processes and working in an international environment, we'd love to welcome you to our team."
