The position of CTSCoE& Oversight Lead is created to enable consistent standards, authoritative decision-making (including PARP), and stronger governance acrosslocations. Led by a dedicated capability Lead, this model enhances risk management, scalability, and sustainable knowledge development on client tax across ING.
You will be responsible for a global team of ~10 FTE across countries and hubs and work closely with a large group of diverse internal stakeholders, including Global FCFP MT, MT COO, CTO/KYC & CTS, ING Hubs, 2nd Line, Tax, and external stakeholders such as DNB, ECB, FIU, and the Ministry of Finance US.
COOdelivers scalable,efficientandcustomer-focused servicesfor the bank: Fast, Easy, Caring and Secure,24/7 and powered by market-leading tools.Financial Crime & Fraud Prevention (FCFP),part of COO,is a first line ofdefence organisation that standardisesprocesses,strengthenscontrols,enablessharedtoolingand optimisesoperations across business lines.Global FCFPis organisedaround servicesincludingCustomer Due Diligence, Transaction Monitoring, Screening, Client Tax and Fraud, supported by global horizontalsforeffectiveness, oversight,controland businessenablement.Global Client Tax Services (CTS)enablesfrictionless client tax complianceby ensuringaccurate,timelyclient tax information sharing andbuildingstrong global client taxexpertise.CTS simplifiesregulatory complexity for locations and strengthens resilience through centralisation and automation.
You report to the Global Head of Client Tax Services and are part of the Client Tax Services Leadership Team and Global CTS Control Board.
Roles and responsibilities
The CTSCoE& Oversight Leadis responsible for:
Provide TaxProductexpertiseto advise countries, product lines, and product owners
Define business requirements towards the Tax Product Area for changes in tooling and solutions, and for Tax Operations and locations.Own and drive the continuous development, sharing, and scaling ofexpertiseby building and nurturing a strong knowledge community
Build andmaintainthe global CTS community for all CTS products, including country alignment calls, tracking progress, issues, and targets
Set reporting frameworks thatprovideoperational insights and enable data-driven decisions to improve tax processes and operations
Manage standards, governance, progress, performance, and reporting, including translation and implementation of new regulations into operationalCoEpractice
Ensure, together with Reporting Services, that Tax end-to-end processes areoptimized, standardized, and aligned with regulatory requirements and business goals
Coordinate with second line ofdefenseand Tribe on relevant activities, including defining target model, translating policies into business requirements, and performing business impact assessments
Act as a bridge between strategic intent and operational execution
Set up learning plans and paths based on new developments, gaps, and requests from countries and business lines
Discover what we do and what we can offer you.
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.
