Overview
Step into a role where your ideas spark innovation and your impact is felt every day. As the Manager of Customer Success Account Managers within the Customer Success team, you will lead a talented group of professionals dedicated to orchestrating resources that empower Microsoft customers to achieve their business goals. You will be responsible for driving customer success, cloud and AI adoption, business value realisation, support excellence, and long-term customer growth across a portfolio of strategic enterprise commercial customers. You help shape our approach and leverage the full power of Microsoft’s delivery forces to ensure our customers’ success at scale.
In this role, you will be instrumental in building trusted relationships, expanding strategic engagements, and developing clear roadmaps that enable customers to maximize the value of their investments. By guiding and mentoring your team, you ensure they have the tools and knowledge to drive impactful business growth, deliver measurable value, and prioritize the most critical outcomes for our customers.
Your leadership is vital to orchestrating resources and aligning Microsoft expertise to deliver customer success. If you are passionate about making an impact through collaboration, transformation, and a focus on results, join us to advance our mission. Working across Sales, Customer Success, Engineering, Support and Partner organisations, you will drive a customer-centric culture focused on measurable outcomes, proactive engagement and operational excellence.
At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.
Responsibilities
Lead and Develop a High-Performing Team
Deliver Customer Success and Business Outcomes
Drive Renewal Health and Long-Term Customer Value
Orchestrate One Microsoft Execution
Partner across Sales, Technical Specialists, Solution Architects, Support Engineering and Partners to deliver an integrated customer experience.
Deliver Operational Excellence
Model Leadership Excellence
Qualifications
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field and customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR
Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field and customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Equivalent experience.
Significant experience leading customer-facing technology, customer success, consulting, services or support organisations in an enterprise commercial portfolio.
Effective communication, coaching, and stakeholder engagement skills, with the ability to collaborate and build trusted relationships with a wide range of stakeholders.
Customer Success Account Mgmt M5 - The typical base pay range for this role across Netherlands is € 86,300.00 - € 170,800.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/netherlands-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
