You will lead the unified IT Operations & Service Management unit within Enterprise IT & Services. The role is accountable for reliable, secure and business-aligned core IT service delivery across Haskoning, combining operational oversight of outsourced services with strong ITIL-based service management, project delivery and continuous improvement. You act as the tactical lead for TCS-delivered IT operations and ensure clear end-to-end accountability across Service Desk, end-user services, infrastructure, cloud, network and software development support foundations.
- Lead the IT Operations & Service Management unit and provide direction to IT service owners/leads, IT business partners, IT project managers, resident engineers and software development support specialists.
- Own and mature the ITIL service management practices for core IT services, including incident, service request, problem, change, knowledge, asset, configuration, service catalogue, capacity & performance and service continuity management.
- Oversee outsourced operational delivery, primarily with TCS, through tactical service governance, performance reviews, escalation management, service improvement plans and clear interfaces with operational service leads.
- Ensure stable end-to-end delivery of core IT services, including Service Desk, desktop engineering/end-user computing, infrastructure, cloud, network operations and development tooling foundations.
- Manage IT project delivery capacity within the unit and ensure operational changes, lifecycle projects and service transitions are executed in line with architecture, security, compliance and business requirements.
The manager is expected to:
- operate at tactical-management level across the full core IT operations and service management scope;
- coordinate multiple service domains and internal roles rather than only managing day-to-day technical operations;
- act as the primary tactical counterpart for the TCS Engagement/Relationship and Service Management leads;
- translate Enterprise IT & Services strategy into operational priorities, measurable service outcomes and continuous improvement;
- ensure consistent service governance and objective performance reporting across regions, outsourced teams and internal stakeholders.
At Haskoning, you will join an independent, employee-owned international consultancy that combines engineering, design, and consultancy services with software and technology. Our mission, "Enhancing Society Together," drives us to create a positive impact on the world.
We offer purpose-driven and challenging work in diverse international projects, leveraging our 140+ years of expertise. With over 6,800 employees in more than 25 countries, we work together to turn challenges into opportunities and make a real impact on society. We collaborate with leading clients in markets such as infrastructure, climate resilience, renewable energy, decarbonisation of industry, and sustainable mobility.
As Manager IT Operations & Service Management, you will become part of Enterprise IT & Services, part of Digital & Workplace Solutions (DWS). Enterprise IT & Services is responsible for the internal technology services that enable Haskoning employees globally. The IT Operations & Service Management unit combines core IT operations and ITIL service management responsibilities into one department to strengthen service quality, user satisfaction and accountability.
You are a strong people and service leader who can bring structure, accountability and pace in a changing organisation. You combine hands-on understanding of IT operations with the ability to manage outsourced delivery, influence senior stakeholders and build a mature service management culture across an international environment.
Must-have requirements
- At least 8 years of relevant experience in IT operations, service management and/or infrastructure services, including at least 3 years in a managerial or senior service leadership role.
- Proven experience leading or coordinating outsourced IT services in an international environment, including vendor governance, SLA/KPI management, escalations and service improvement planning.
- Strong working knowledge of ITIL 4 practices, with demonstrable experience implementing or maturing incident, problem, change, service request, asset/configuration, service catalogue, capacity/performance and service continuity management.
- Broad understanding of core IT service domains: Service Desk, end-user computing/desktop engineering, infrastructure, cloud platforms and network operations.
- Excellent stakeholder management and communication skills in English, with the ability to operate effectively with business stakeholders, architects, security, suppliers and senior leadership.
Nice-to-have
- ITIL 4 Managing Professional, PRINCE2, Agile/Scrum, service/vendor management certification.
- Experience with Microsoft 365, Azure/cloud operations, endpoint and device management, and network services.
Experience in a professional services, engineering, consultancy or similarly project-driven international organisation.
At Haskoning, we believe that the well-being of our employees is essential to our shared success. We offer a comprehensive benefits package designed to support both your professional development and personal well-being.
- A solid foundation: A competitive indicative base salary of €6,471 – €9,243 gross per month, based on full-time employment, with annual increases.
- An attractive compensation package: Including a strong pension scheme with an 18.3% employer contribution, a 2.15% personal budget and annual profit sharing. You will also have the opportunity to purchase company shares and share in our success.
- Work-life balance: 28 vacation days based on full-time employment, with the option to purchase an additional 16.5 days per year and to exchange three public holidays for days that are personally meaningful to you. We work in a hybrid model with flexible hours, work-from-home allowance and a fully equipped home workspace.
- Development opportunities: A wide range of training and development programmes, including tailored learning paths, learning weeks and various knowledge-sharing groups.
- Travel allowance: A conveniently located workplace at one of our offices, with travel expense reimbursement and an NS Business Card. If you walk or bike to work, you receive a higher travel allowance, encouraging sustainable commuting.
- Informal and inclusive culture: A welcoming and open environment with voluntary social and sports activities, and employee networks such as Pride and Young Haskoning.
Read more about our employee benefits: https://www.haskoning.com/en/careers/employee-benefits-in-the-netherlands
Then we would like to meet you. Click on the apply button and upload your resume and motivation letter. After receiving your application, we will contact you as soon as possible.
The application process consists of 2 interviews and, where relevant, an assessment. Are we all enthusiastic after this? Then you will receive an offer from us, and we will be happy to welcome you on board!
Do you have any questions about the role or the process? You can always contact Ruben Hopmans at +31 6 535 982 38 or Esther Tieleman, Recruiter, at +31 6 573 630 75.
We are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered. Regardless of your experience, background, age, gender, or other personal characteristics—you are welcome here. Read more about our ED&I initiatives on our dedicated webpage.
Due to privacy law, please submit your application via the apply button and not via email.
Unrequested acquisition for this vacancy by agencies is not appreciated and offered candidates will not be taken into consideration.
