Help the companies reshaping recruitment get the most out of their hiring software. Join Jobylon's Customer Support team as the first point of contact for our customers, and build the foundation for a long term career in Customer Success.
Are you a natural communicator who enjoys helping people solve problems? Do you stay calm and curious when things do not go to plan, and take pride in clear, high quality writing? If so, we would love to hear from you.
This role requires fluency in Dutch and English.
About the role
Jobylon is growing across BeNeLux, and our customers expect fast, friendly, and knowledgeable help when they use our platform. As a Customer Support Agent, you will be part of our Customer Support team, where everyone is passionate about giving customers the help they need to get the most out of the tool.
Your goal is to provide top notch service over chat and occasionally by phone, always with a high sense of service and a drive to solve the customer's needs. You will also act as internal support for the Customer Success team, handling administrative work across customer accounts.
This is the ideal role if you want to develop into a Customer Success Manager over time, working more strategically and long term with a portfolio of selected customers. We value personality first and will give you the tools to succeed, regardless of previous experience.
What you will do
Provide customers with friendly, efficient support over chat and occasionally by phone, always with a strong sense of service
Solve customer questions about the platform clearly and quickly, making sure people get the help they need in a smooth way
Act as internal support for the Customer Success team, handling administrative tasks across customer accounts
Stay curious about recurring questions and flag patterns that could improve the product or our help resources
Keep your product knowledge sharp so you can resolve a wide range of questions independently
Wagner Barretto
Lead Engineer
"As an engineer, you get the chance to work close to the business and participate in project decisions. This makes our work feel more impactful on the business and our customers."
Martin Linder
CFO
"We are on an incredible journey and we have just started scratching the tip of the iceberg in terms of growth. If you want to be a part of building a function, this is really the place for you."
Elina Bergström
VP Customer Success
"Everyone at Jobylon is different, and that’s exactly what makes us work so well together. We always have each other’s backs and push one another to do things we didn’t think we could."
Demet Sharif
Customer Success Manager, Benelux
"Working as a Customer Success Manager means no two days are the same. You get close to customers’ businesses, build genuine partnerships, and help teams modernize how they hire."
Who you are
We value personality first, but we believe the following experience and qualities will help you succeed:
You have worked in customer service before and are comfortable communicating with customers, especially in writing
You are used to working with many different types of customers and never compromise on the quality of your communication
You take initiative and quickly find new solutions in your work
You are curious, enjoy solving technical problems, and see opportunities when things do not go as planned
You are fluent in Dutch and English, both spoken and written
A People First culture!
Be part of building and scaling a company
J-cation - yearly trip with the whole team
Amazing benefits and perks
International career possibilities
Work with inspiring and recognisable brands
Jobylon offers modern hiring software (SaaS) to companies who want to create and share beautiful job ads and manage their applicants with ease. The recruitment industry stayed unchanged for too long, while the need for a simple and efficient tool kept growing.
Today, we work with nearly 1,000 employers from more than 80 countries, including amazing organisations such as Varner, Capgemini, Skanska, and McDonald's.
The recruitment market is evolving rapidly, driven by AI, automation, and rising expectations from both candidates and hiring teams. Hiring is no longer just an operational function. It has become a strategic advantage for companies that want to attract, engage, and retain the right talent.
Our mission is clear: we build technology that empowers enterprises to transform recruitment into a competitive advantage, combining trusted expertise with a simple, strategic, and human approach to hiring. Our vision: hiring where people belong.
GROWTH
We embrace GROWTH - as individuals, as a team, and as a business. We strive to learn continuously, think big, never settle — and be number one.
RESPECT
We lead with RESPECT - for our mission, our customers and each other. We take ownership and hold ourselves to a higher standard in everything we do.
IMPACT
We show up to make an IMPACT - to win together by making every role matter, every contribution count, and celebrating outcomes over output.
THRIVE
We create space to THRIVE - to feel happy and build meaningful moments together. Because when we thrive, we drive things forward.
Elina Bergström | Contact Person
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Jobylon
Amsterdam | Hybrid
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