At Dalux, success is about people as much as technology. We’re now looking for a Customer Success Manager to join our dedicated team in Apeldoorn, a city that combines the charm of living close to nature with excellent connections to the rest of the Netherlands. From here, you’ll help us support our growing customer base and strengthen Dalux’s role in the Dutch construction and real estate market.
Your role
As a Customer Success Manager, you’ll be the trusted partner for our customers – making sure they not only use Dalux but truly benefit from it. You’ll build lasting relationships, help with onboarding and training, and ensure our clients feel supported every step of the way. All in close collaboration with the rest of the internationl commercial team and while further developing your own skills and taking part in many internal and external Dalux events each year.
You responsibilities will be to :
- Guide and support customers through onboarding, implementation, and training.
- Build long-term relationships by being a reliable and approachable partner.
- Present and demonstrate Dalux software in an engaging, practical way.
- Represent Dalux at industry events, seminars, and knowledge-sharing sessions.
- Reach out proactively to customers and create new opportunities for collaboration.
Sounds really great - what do you expect of me?
At Dalux, we care – not only about our work and customers, but also about each other. We expect you to actively contribute to knowledge sharing and collaboration, both within your team and across our international organisation. As a Customer Success Manager, you bring strong professional skills as well as strong interpersonal skills. A positive attitude, taking initiative, working as an equal team member, and staying curious and eager to learn are all essential.
Our ideal colleague has:
- Experience with BIM and/or digital construction.
- A background in construction or real estate is an advantage.
- A natural talent for building trust and creating strong networks.
- Curiosity and the willingness to dive into software to help others learn.
- Fluent in Dutch and the ability to communicate in English.
What we offer
At Dalux, we’re proud of our flat and supportive culture. We believe work should be both meaningful and enjoyable – whether that means helping clients succeed, sharing knowledge with teammates, or joining our or after-work gathering. Your work itself should be fun, challenging, and intriguing. However, the working environment plays just as big a part in your job satisfaction. We don’t believe in fancy titles and strict dress codes. Instead, we believe in having a light-hearted, informal, and welcoming workplace with room for everyone. We enjoy working together, continuously learning from each other, and, after working hours, we often engage in social activities together.
You’ll get:
- A role with real impact on how Dalux grows in the Netherlands.
- Learning opportunities through workshops, peer sessions, and international meetups.
- A friendly workplace with space for both professional and personal growth.
- Quarterly trips to our HQ in Copenhagen as well as taking part in internal and external customer events.
Ready to join us? Send us your CV and application in English via our career site.
Questions? Reach out to Katrine at [email protected] or +45 26258218.
Application deadline:
Ongoing
