*****Experienced Operations Coordinator (with French OR German)*****
- Heerlen, Netherlands (hybrid)
- €3,600 – €4,100/month
We are not looking for a typical customer service profile!
We are looking for someone who understands how order management really works behind the scenes — someone who sees the bigger picture, understands operational dependencies, and naturally thinks about how things could work better, faster, and smarter.
This role is ideal for an experienced order processing / customer operations professional who wants to move beyond repetitive administration and become a key part of improving and stabilizing operational processes within an international environment.
You will join a team that is actively transforming the way customer operations are managed — with a strong focus on process quality, efficiency, ownership, and long-term improvement.
What will be your responsibility?
- Managing the full order-to-cash cycle from order entry to invoicing, returns, and complaint handling
- Coordinating communication between customers, logistics, finance, sales, and internal stakeholders across Europe
- Taking ownership of more complex operational situations and ensuring smooth resolution
- Monitoring order flow, priorities, and operational risks in a fast-paced environment
- Working with data, reporting, and operational KPIs to support decision-making
- Helping identify bottlenecks, inefficiencies, and areas for operational improvement
- Participating in process optimization and continuous improvement initiatives
This role is NOT for someone who:
- prefers highly repetitive administrative work
- only wants to follow existing procedures
- expects a classic call center or transactional customer service environment
- struggles in dynamic or occasionally high-pressure situations
We are looking for someone who:
- already has solid experience within order processing, order-to-cash, customer operations, or supply chain support
- understands operational processes in a broader business context
- naturally looks for improvements instead of “just processing tasks”
- brings structure, ownership, and stability into daily operations
- communicates confidently with different stakeholders
- is comfortable working in an international and evolving environment
- is looking for a long-term opportunity where they can grow into a more expert or process-focused role
What would be a strong advantage?
- Experience with process improvement / continuous improvement initiatives
- SAP or other ERP systems
- Experience with reporting, Excel, or operational data analysis
- Previous experience from international operational environments
What do you get in return?
- A stable long-term role within an international company
- Hybrid working model
- Real influence on operational processes and workflows
- Opportunity to grow towards expert, project, or process improvement roles
- A team environment where experience and initiative are genuinely valued
Practical information
- Full-time position
- Hybrid setup (office + home office)
- Candidates must live within 80 km of Heerlen
- Languages required: English + German OR French (C1 level)
Job Type: Full-time
Pay: €3.600,00 - €4.100,00 per month
Work Location: In person
