As a Guest Service Agent, you'll be the first point of contact for many of our guests -- via phone, email, and online channels -- responsible for managing room and outlet reservations with professionalism, precision, and warmth. Your role ensures our guests feel valued from the very beginning.
What We Entrust You With
*
Handle incoming reservation inquiries for rooms, restaurants, spa, and other outlets
*
Input and manage bookings accurately using our Property Management and Reservation Systems (e.g., Opera, SynXis, SevenRooms, etc.)
*
Communicate with guests via phone and email to confirm details, upsell services, and personalize stays
*
Collaborate with front office, concierge, F&B, and spa teams to ensure a coordinated guest experience
*
Monitor availability and adjust bookings in line with hotel revenue and occupancy strategies
*
Maintain clear and professional documentation of guest preferences, requests, and special occasions
*
Provide exceptional service and prompt follow-up to all guest queries and changes
What We Are Looking For
*
Prior experience in hotel reservations, guest services, or front office preferred
*
Familiarity with hospitality systems (Opera Cloud, SevenRooms, etc.) a plus
*
Strong verbal and written communication skills
*
Detail-oriented, organized, and calm under pressure
*
A passion for excellence and a proactive mindset * Fulltime position
*
Flexibility to work shifts including weekends and holidays, as needed
What We Offer
*
A supportive, team-focused work environment
*
Competitive salary and benefits package
*
Opportunities for professional development within a luxury setting
*
Associate recognition and wellness programs
*
The chance to contribute meaningfully to every guest's journey
Let your attention to detail and passion for hospitality shine - even behind the scenes.
Together, we make the place.
