Keep our B2B customers moving — from order to delivery, return and everything in between.
Lijnden, Amsterdam area | Operations | B2B Sales Support | Fulltime
At Just Brands, we build menswear brands with character.
PME Legend, Cast Iron and Vanguard each have their own voice, audience and place in the market.
Behind those brands is an international B2B operation where strong customer service depends on accurate orders, smooth returns, reliable administration and clear communication. Our customers need answers quickly, our internal teams need the right information, and issues need to be solved before they slow things down.
But what really sets us apart is how we work together.
We’re team first. No ego, no unnecessary layers and no endless talking. We back each other, take ownership and get things done.
That’s where you come in.
As our
B2B Sales Support Specialist, you are one of the first points of contact for our B2B customers. You handle questions about orders, deliveries, stock, returns, invoices, credit notes and our collections, while making sure the administration behind them is accurate.
You work closely with
Sales, Sales & Stock, Logistics, Finance and Buying & Development to solve issues and keep processes moving.
During the B2B sales season, you also help welcome customers at our front desk.
You are not here just to answer emails.
You are here to make doing business with Just Brands easier.
- Support B2B customers by phone and email on orders, deliveries, products, invoices and returns;
- Process and maintain sales orders accurately in our ERP system;
- Manage B2B returns, approvals, documentation and follow-up across different markets;
- Help resolve return and delivery issues together with Logistics and the warehouse;
- Prepare and process quotations, invoices and credit notes;
- Maintain accurate records of outstanding orders, returns and missing or rejected goods;
- Coordinate domestic and international shipments;
- Handle B2B complaints and support quality checks together with Buying & Development;
- Coordinate leather-jacket repairs and related return administration;
- Support Just Brands Retail with orders, returns and operational issues;
- Provide cover for colleagues within the B2B Sales Support team when required.
With more than
5,000 returns processed annually, accuracy, structure and clear follow-up are a real part of this role.
- Customers receive fast, professional and reliable support;
- Orders, returns, invoices and credit notes are processed accurately and on time;
- Issues are identified early and followed through until they are resolved;
- Sales, Logistics, Finance and other teams can rely on your administration;
- You become a trusted point of contact for both customers and colleagues;
You help keep B2B Sales Support structured during busy sales periods.
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- You work directly with international B2B customers;
- No two days are exactly the same;
- You combine customer service, sales support and commercial administration in one role;
- You work across multiple teams and markets;
- You get real ownership over customer questions and operational issues;
You see directly how strong back-office support contributes to customer relationships and sales.
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- genuinely enjoy helping customers;
- like keeping several things moving without losing the overview;
- get satisfaction from solving practical problems;
- work accurately even when things get busy;
- communicate clearly and professionally;
- prefer taking action over passing problems on;
enjoy working with different departments and international customers.
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- At least 2 years of relevant experience in B2B sales support, back office, customer service or administration;
- Experience in a B2B environment; fashion, retail, wholesale or ecommerce experience is an advantage;
- Experience working with ERP or CRM systems is a plus;
- Good working knowledge of Microsoft Office, including Excel;
- Strong administrative and organisational skills;
- A customer-focused, practical and solution-oriented mindset;
- Fluency in Dutch and English; German is an advantage;
An MBO or Bachelor's degree in Business Administration, Finance, Sales Administration or a related field is preferred, but not required.
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We’re team first. In B2B Sales Support, that means helping each other when things get busy, keeping communication clear and taking responsibility until an issue is actually solved.
No ego. Just practical collaboration, sharp follow-up and people who want to make things work better.
- People help each other out;
- Ideas and people matter more than job titles;
- Hard work matters, and so does enjoying the ride;
- If something can be better, we improve it.
You step into a hands-on B2B role where your work directly affects customer satisfaction, order accuracy and the smooth running of our international wholesale business.
This position is classified as S3 within the Just Brands job-grading structure.
Your position within this range is based on objective, job-related factors such as relevant experience, knowledge and skills.
On top of that, you get:
- End-of-year bonus equal to one gross monthly salary;
- Healthy and varied lunch every day;
- Exclusive access to our own gym, including classes such as boxing, yoga and padel;
- Parties and drinks that will be talked about for years to come;
Staff discount on our clothing.
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If you enjoy combining B2B customer service, sales support, order management and administration — and like being the person customers and colleagues can rely on when something needs fixing — this could be your next step.
Ready to get things moving? Apply now.
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