What to Expect
Tesla is seeking a Senior HR Operations Team Specialist to join our growing HR Operations team in the Amsterdam/Paris. With excellent organizational skills, time-planning and attention to detail you directly contribute to a fantastic employee experience, by supporting employees with documentation, data management support and front-line expertise.
Our HR Operations team is an integral function that provides support to our employee population across the Amsterdam/Paris. Join us in accelerating the world’s transition to sustainable energy whilst giving a best-in-class experience to our employees.
We’ve posted this role in other locations to attract a diverse pool of candidates - but please note there is only one open position.
What You'll Do-
First line response for employee queries and document requests; providing guidance, advice and problem-solving in line with HR policies, procedures, laws, and standards
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Manage and process HR transactions (including onboarding, transfers, reorganizations, new hires, terminations, job and personal data changes, organizational changes, employee verifications, etc.)
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Strive for operational excellence through timely responses to incoming requests as per agreed SLAs, ensuring high-quality to resolve employee queries within first-contact
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Responsible for identifying trends in employee contact – take ownership of project work to remove obstacles for the both the HR Ops team and employees to improve their experience
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Ensure operational processes, procedures and policies are properly documented, kept up to date and uploaded to the applicable systems
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Responsible for maintaining self-serve resources for employees and managers to ensure they are equipped with all relevant information to manage their own employee journey
- Work collaboratively with broader HR-teams across Payroll, Benefits, Partnering to share information and updates freely to drive a seamless, self-sufficient, employee experience
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Act as a point of escalation for your team, supporting with complex queries and coaching team-members to improve the quality of their work
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Ownership of proactive communication to the business including regular Newsletter updates
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Few years HR Administration/Shared Services experience in a customer-facing
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Working knowledge of HRIS, E-Ticketing tools and absence management systems
- Basic knowledge of local laws, regulations, employment law guidelines and policies
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Must be extremely organised and detail-oriented with the ability to handle multiple tasks or shift priorities as needed in a fast-changing environment
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Proven skill at handling stressful issues and interfacing with all levels of the business in a courteous and professional manner
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Proficiency with Microsoft Office Suite; especially Excel
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
