Amsterdam | 40 hours
We are looking for a proactive and detail-oriented Accounts Receivable Specialist who is ready to take ownership of daily AR operations and contribute to the continuous improvement of our collections and credit management processes. In this role, you will ensure the accuracy and timeliness of cash inflows, while working closely with internal teams and external partners to support strong financial performance.
You will be a key contact for customer service, club managers, and external collection agencies, and you will help streamline and enhance our billing, dunning, and reconciliation activities. With your analytical mindset and commercial awareness, you will help balance healthy cash flow with a positive customer experience.
Key Responsibilities
- Manage the end-to-end accounts receivable and collections process for both NL and UK entities.
- Build and maintain productive relationships with customer service teams, club managers, and external collection agencies.
- Contribute to process improvements that enhance billing, dunning, reconciliation, and automation.
- Monitor debtor ageing, perform credit checks, and support credit risk management activities.
- Prepare and analyse monthly reports and KPIs on outstanding receivables and collection performance.
- Handle settlements, refunds, and ensure accurate and timely financial postings.
- Provide insights on trends and issues to support decision-making and working capital optimisation.
- Support audits, legal cases (in collaboration with partners), and maintain accurate process documentation.
- Perform monthly bank reconciliations and resolve discrepancies promptly.
You Bring
- 3+ years of experience in accounts receivable, credit control, or financial operations, ideally in a high-volume or subscription-based environment.
- Proven ability to manage debtor portfolios independently and communicate effectively with customers.
- Strong analytical and problem-solving skills, with a continuous-improvement mindset.
- Excellent stakeholder management and communication skills in both Dutch (C1) and English.
- Hands-on experience with financial systems and reporting tools (e.g., NetSuite, Power BI, or similar).
- A structured, proactive approach and strong attention to detail, with a sense of ownership in your work.
To foster collaboration, coaching, and team energy, we expect our colleagues to work on-site (head office or clubs) at least 4 days per week (and up to 5 days depending on the role).
We offer
- A competitive salary and 8% holiday pay based on your annual salary
- 26 holidays based on full-time employment.
- Pension plan to support your future.
- Exchange of Public Holidays
- Participate in our Work in Club Programme
- Charity work one day per year
- Unlimited access to all our first class locations for you and a +1
- At the Urban Gym Group, well-being is key, therefore, you and your family members have unlimited access to the services of our well-being partner OpenUp.
- A beautiful and attractive head office just 10 minutes walk from Amsterdam Central Station
- Remote work option for 10 working days a year
