JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
A highly self-motivated person with a passionate for customer service, a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for Cognizant employees and to act as the primary interface between the internal operations of Cognizant and its clients. Providing services to the highest standards as well as representing Cognizant values in appearance, presentation, and manners.
To promote the company in the most favourable light through the highest levels of personal and professional conduct.
To provide a highly efficient and proactive service to, its employees, and its clients.
To ensure that reception services provide a high-profile role model that reflects JLL and Cognizant values and which sets the tone for everyone entering the Cognizant premises, whether they be staff or visitors.
Support and train the two receptionists in situ and drive customer service improvements.
You will need to demonstrate a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics.
Core Responsibilities
Enthusiastically welcome all visitors to the Digital Studio by welcoming them, showing them through the process of registration, keeping them updated about their host / meeting, taking care of their needs during their visit to Digital Studio and bidding them goodbye.
To liaise with the Cognizant employees about all the services offered at reception.
To ensure reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness.
To process and manage conference room bookings and requirements.
To ensure all visitors to the building are correctly registered and issued a passes/ oversee and manage the pass admin/ recording and tracking .
To alert hosts to their visitor’s presence and keep visitors updated about their host’s arrival time; ensuring all visitors are collected by their hosts.
To offer assistance with large pieces of luggage and offer appropriate beverages to waiting visitors.
To work closely with security and FM teams to provide the best possible service to all clients and employees.
To undertake regular checks of meeting rooms to ensure they are kept clean, tidy, and fully operational in terms of services and supplies.
To provide hospitality services to the meetings room as requested in the bookings and per local office standard procedures.
To assist in the conference room set-ups as required, including furniture changes and adjustments to moveable walls (where applicable).
To understand the Audio-Visual equipment for the meetings rooms and provide or escalate support requirements as necessary.
Proactive communicator with all key influencers within JLL and ....
Any other duties required as part of the role as and when requested.
Customer Service
To ensure that customers, both internal and external, are given a prompt and efficient service and expectations are consistently exceeded.
To maintain an effective customer focus in all activities.
To maintain controls to ensure the security of the premises, materials, and resources.
Additional responsibilities
Track all visitors, including vendors, visiting employees and guests. Providing quality data as required.
Where applicable, manage parking and vehicle logs and records.
Book taxis in line with the client’s policy and procedures.
Coordinate security access cards for employees and vendors.
Manage incoming and outgoing courier and other packages or mail as required.Ensure you are up to date with any required changes to reception processes, or office projects that may affect reception service delivery.
Ensure procedural standards manual (SOPs) are kept up to date and adhered to.
To oversee and manage the CWS inbox and respond to complaints, requests and questions.
To oversee site soft services, working closely with our third-party vendor and complete daily cleaning audits.
Lead Porterage services delivered by our third- party vendor.
Lead Catering services delivered by our third- part vendor.
Escort and oversee landlord/ third party vendor who are undertaking maintenance on site. Support our third-party vendors and assist with creating SOP’s and processes for visitor management, access control, hospitality, room bookings.
Client/Stakeholder Management
Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
Health & Safety Management
Remain aware of Hygiene, Health and Safety policies and Fire Regulations.
To record and report any accidents and near misses within the location adhering to company procedures in agreement and together with central security team.
To ensure all equipment is well maintained and is in good working order.
Risk Management
Support the implementation disaster recovery and business continuity programmes.
Follow established escalation procedures and incident reporting procedures.
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
