Vacancy Title: Service Administrator
Vacancy Location: Rotterdam, Netherlands
Engagement Type: Full time, Permanent
Salary: €39,000 – €44,000 per annum (depending on experience)
Your Company
Survitec is a global leader in Survival Technology and marine safety, protecting lives for over 168 years. Operating in more than 2,000 ports across 96 countries, we are the world’s largest manufacturer and supplier of liferafts, Marine Evacuation Systems (MES) and offshore rental PPE.
Our 2,000 colleagues worldwide are united by one purpose: We Exist to Protect Lives. We design, manufacture and service life-saving, fire safety and survival solutions relied upon across the global marine industry.
Your New Role
Survitec is looking for a Service Administrator to join our team in Rotterdam.
This is a varied service coordination and administration role where you will support the day-to-day planning and delivery of customer servicing activities. You’ll coordinate technician schedules, customer orders, parts and resources, prepare service documentation and certificates, and keep customers informed throughout the process.
Working closely with customers, service technicians, suppliers, stores and internal teams, you will ensure service jobs are planned effectively, documentation is accurate and completed work is processed for timely billing.
If you have experience in administration, service coordination, customer service or operational planning and enjoy working in a busy, fast-paced environment, we’d love to hear from you.
What You Can Expect from the Role
Key Responsibilities
- Process and manage customer service orders, including custom and special orders requiring additional resources.
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Plan and coordinate service technician schedules for installation, maintenance, servicing and repair activities.
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Act as a key point of contact for customers, providing updates and resolving queries or complaints relating to work in progress.
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Prepare customer quotes, ensuring the correct pricing and commercial terms are applied.
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Prepare and issue accurate service certificates and documentation, ensuring relevant systems are updated.
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Process service schedules and technician trip reports and provide documentation to customers where required.
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Coordinate people, parts and resources to ensure scheduled service work can be completed efficiently and on time.
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Work closely with stores and supply teams to monitor parts and stock availability for planned service activities.
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Support stock-taking activities where required.
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Respond to and resolve more complex customer or service issues, escalating where appropriate.
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Ensure completed service activities are accurately processed and ready for timely billing and invoicing.
About You
Essential Criteria
- Previous experience in an administrative, service coordination, customer service or operational support role.
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Experience working with ERP or business management systems.
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Excellent attention to detail and a strong focus on accuracy.
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Good written and spoken English.
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Strong organisational, planning and communication skills.
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Ability to manage multiple priorities and time-sensitive activities in a fast-paced environment.
Desirable Criteria
- Fluent in Dutch and English, both written and spoken.
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Previous experience within the marine, technical services, field service or servicing industry.
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Experience coordinating technicians, field service activities, parts, resources or customer service orders.
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Experience working within a time-critical service or operational environment.
Why You Should Work for Us
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30 days’ holiday
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Your birthday off
- 8.2% holiday allowance
- Travel allowance
- Pension scheme
- Ongoing training & development opportunities
- Reward & recognition scheme
How to Apply
If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via [email protected].
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.
